Customer service professional with nine years of experience providing friendly, courteous and professional customer service in the automotive industry, in the banking industry, and in a Managed Care Organization.
Overview
22
22
years of professional experience
Work History
Provider Specialist
Lakeland Care Inc
Fond du Lac, WI
2021.11 - Current
Developed and maintained a network of high quality and culturally competent service providers to meet member's needs.
Negotiated rates for service provider contracts.
Monitored provider quality and contract compliance.
Built positive working relationships with service providers and fellow Lakeland Care Inc employees.
Commercial Loan Processor
National Exchange Bank and Trust
Fond Du Lac, WI
2019.08 - 2021.11
Processed commercial loans.
Assisted Lenders by preparing loan documents in a timely manner.
Finance Manager
HOLIDAY AUTOMOTIVE
Fond Du Lac, WI
2014.04 - 2019.08
Worked closely with sales staff and customers and assisted them with their financing needs.
Prepared appropriate paper work in a timely manner.
Sold products and met sales goals.
2nd Grade Teacher
Ingram School District
Ingram, TX
2006.09 - 2007.05
Managed a classroom of children and taught 2nd graders.
Case Manager
Sabine Valley Center
Longview, TX
2002.06 - 2005.01
Enjoyed working with a caseload of individuals who were dually diagnosed both with an MH diagnosis and an Intellectual Disability.
Assisted them in their homes with learning necessary skills to live independently.
Monitored medical needs.
Assisted these individuals with finding employment.
Education
Teacher Certification in Early Childhood through 4th grade -
LeTourneau University
12.2005
BS in Psychology -
Stephen F Austin State University
05.2002
Associate in Behavioral Science -
Tyler Junior College
05.2000
Skills
Provider Relations
Strong interpersonal skills
Documentation Review
Adaptability
Effective Communication
Teamwork and Collaboration
References
References available upon request.
Timeline
Provider Specialist
Lakeland Care Inc
2021.11 - Current
Commercial Loan Processor
National Exchange Bank and Trust
2019.08 - 2021.11
Finance Manager
HOLIDAY AUTOMOTIVE
2014.04 - 2019.08
2nd Grade Teacher
Ingram School District
2006.09 - 2007.05
Case Manager
Sabine Valley Center
2002.06 - 2005.01
Teacher Certification in Early Childhood through 4th grade -
LeTourneau University
BS in Psychology -
Stephen F Austin State University
Associate in Behavioral Science -
Tyler Junior College
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