Customer service professional with nine years of experience providing friendly, courteous and professional customer service in the automotive industry, in the banking industry, and in a Managed Care Organization.
Overview
22
22
years of professional experience
Work History
Provider Specialist
Lakeland Care Inc
Fond du Lac, WI
11.2021 - Current
Developed and maintained a network of high quality and culturally competent service providers to meet member's needs.
Negotiated rates for service provider contracts.
Monitored provider quality and contract compliance.
Built positive working relationships with service providers and fellow Lakeland Care Inc employees.
Commercial Loan Processor
National Exchange Bank and Trust
Fond Du Lac, WI
08.2019 - 11.2021
Processed commercial loans.
Assisted Lenders by preparing loan documents in a timely manner.
Finance Manager
HOLIDAY AUTOMOTIVE
Fond Du Lac, WI
04.2014 - 08.2019
Worked closely with sales staff and customers and assisted them with their financing needs.
Prepared appropriate paper work in a timely manner.
Sold products and met sales goals.
2nd Grade Teacher
Ingram School District
Ingram, TX
09.2006 - 05.2007
Managed a classroom of children and taught 2nd graders.
Case Manager
Sabine Valley Center, MHMR
Longview, TX
06.2002 - 01.2005
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed and maintained courteous and effective working relationships.
Worked with a caseload of individuals who were dually diagnosed with both an MH diagnosis and a developmental disability.
Education
Teacher Certification in Early Childhood through 4th grade -
LeTourneau University
12.2005
BS in Psychology -
Stephen F Austin State University
05.2002
Associate in Behavioral Science -
Tyler Junior College
05.2000
Skills
Provider Relations
Strong interpersonal skills
Documentation Review
Adaptability
Effective Communication
Teamwork and Collaboration
Work Preference
Work Type
Full Time
Location Preference
RemoteHybrid
Timeline
Provider Specialist
Lakeland Care Inc
11.2021 - Current
Commercial Loan Processor
National Exchange Bank and Trust
08.2019 - 11.2021
Finance Manager
HOLIDAY AUTOMOTIVE
04.2014 - 08.2019
2nd Grade Teacher
Ingram School District
09.2006 - 05.2007
Case Manager
Sabine Valley Center, MHMR
06.2002 - 01.2005
Teacher Certification in Early Childhood through 4th grade -
Provider Field Coordinator/Provider Relations Specialist at Carelon of PennsylvaniaProvider Field Coordinator/Provider Relations Specialist at Carelon of Pennsylvania