Amber Steffen
Houston,TX
Summary
Results-driven Corrective Exercise Specialist known for productivity and efficiency in task completion. Skilled in biomechanics analysis, program design, and rehabilitative exercise techniques. Possess strong communication, empathy, and problem-solving skills to excel in client-focused environments. Adapt at leveraging knowledge of human anatomy and physiology to develop tailored corrective strategies that enhance physical performance and reduce injury risk.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Corrective Exercise Specialist /Certified Personal Trainer
LA Fitness
Houston, TX
01.2024 - Current
- Demonstrated expertise in evaluating clients' posture, movement patterns, and muscle strength to identify muscular imbalances.
- Developed individualized corrective exercise plans tailored to each client's unique needs.
- Educated clients on how lifestyle factors can affect physical performance and recovery from injury or illness.
- Monitored client adherence to treatment plans and made adjustments as needed.
- Provided education on self-care strategies such as effective stretching routines or home exercise programs.
- Demonstrated various exercises with the use of free weights and machines.
Head Bartender
H-Town Brewing Co.
Houston, TX
09.2023 - 01.2024
- Assigned bartenders to specific tasks and duties throughout the shift.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Developed new cocktail recipes for the menu.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
Administrative Manager
Fort Bend County Constable Precinct 3
Sugar Land, TX
01.2022 - 09.2023
- Identified and solved problems to enhance management and business direction.
- Supported staff through in-service training, providing mentorship and additional resources.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed payroll for temporary, hourly and salaried employees.
Deputy Clerk
Fort Bend County District Clerk's Office
Richmond, TX
07.2019 - 01.2022
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
- Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
Call Center Customer Service Specialist
Made Ya Smile Dental
Sugar Land, TX
05.2016 - 07.2019
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Assistant Clinic Manager
Massage Envy
Sugar Land, TX
06.2015 - 05.2016
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Head Bartender
Chuy's Tex-Mex Restaurant
Sugar Land, TX
05.2014 - 12.2015
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Collected and organized daily till totals and tips.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Upsold customers from shelf to premium brands to help boost sales.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
Bartender
Gringo's Tex-Mex
Rosenberg, TX
07.2011 - 05.2014
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
High School Diploma -
B F Terry High School
Rosenberg, TX05.2011
Skills
- Communication skills
- Individualized program design
- Exercise programming
- Injury prevention
- Functional movement
- Data entry
- Customer relations
- Conflict resolution
- Time management
- Injury rehabilitation
Certification
- TABC Seller Training Certification - August 22, 2023
- ISSA Personal Trainer Certification - December 28, 2023
- CPR/AED Certification - December 28, 2023
- Strength and Conditioning Specialist Certification - April 22, 2024
- Corrective Exercise Specialist Certification - April 2, 2025
References
References available upon request.
Timeline
Corrective Exercise Specialist /Certified Personal Trainer
LA Fitness
01.2024 - Current
Head Bartender
H-Town Brewing Co.
09.2023 - 01.2024
Administrative Manager
Fort Bend County Constable Precinct 3
01.2022 - 09.2023
Deputy Clerk
Fort Bend County District Clerk's Office
07.2019 - 01.2022
Call Center Customer Service Specialist
Made Ya Smile Dental
05.2016 - 07.2019
Assistant Clinic Manager
Massage Envy
06.2015 - 05.2016
Head Bartender
Chuy's Tex-Mex Restaurant
05.2014 - 12.2015
Bartender
Gringo's Tex-Mex
07.2011 - 05.2014
High School Diploma -
B F Terry High School
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