Amber Sullivan

• Communicated with customers and team members to solve problems.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Received and processed customer payments.
• Restocked and organized merchandise in front lanes.
• Quickly and accurately counted drawers at start and end of each shift.
• Trained team members on cash register operation and cash handling.

• Provided friendly, courteous service to create memorable moments for guests.
• Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
• Set up and disassembled food service stations, equipment and furniture per contract specifications.
• Delivered catered food and supplies to facility for on-time set-up.
• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Cleaned and organized kitchen stations to promote team efficiency.
• Replenished banquet stations and verified food temperatures and cleanliness of service areas.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Confer with customers by telephone to provide information about products or services, take or
  enter orders, cancel accounts, or obtain details of
  complaints.
• Keep records of customer interactions or transactions,
  recording details of inquiries, complaints, or comments,
  as well as actions taken.
• Check to ensure that appropriate changes were made to
  resolve customers' problems.
• Determine charges for services requested, collect deposits
  or payments, or arrange for billing.
• Recommend improvements in products, packaging,
  shipping, service, or billing methods and procedures to
  prevent future problems.
• Solicit sales of new or additional services or products.
• Complete contract forms, prepare change of address
  records, or issue service discontinuance orders, using computers.

• Maintained filing system and organized customer documents for easy retrieval of information.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Produced high-quality communications for internal and external use.
• Provided meeting support by taking minutes and dictations.
• Issued invoices and followed up on outstanding payments to remind clients to pay on time.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Interacted with customers by phone, email, or in-person to provide information.

• Provided friendly, courteous service to create memorable moments for guests.
• Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
• Set up and disassembled food service stations, equipment and furniture per contract specifications.
• Delivered catered food and supplies to facility for on-time set-up.
• Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
• Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
• Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.

Document scanning: Scanned large volumes of batched
documents relating to CalSTRS programs, key entered
pertinent information from batch header sheets, info scan
program. Reviewed all images of batched documents
scanned to identify acceptable vs unacceptable
images.Document prepping: Prepped large volumes of
documents/ folders relating to California State Teacher's,
Removed staples, paper clips, rubber bands and glue.
Checked to make sure social security numbers were on all
documents and that they matched if not made necessary
changes.Document Indexing: Completed the key entry for
all documents, which included direct keyboarding and
utilizing the mouse and function keys to access drop
down menus. Purging documents that have been
successfully scanned, indexed, and released into the
member file for retrieval then and boxed and labeled for
Certified Destruction.Processed large volumes of
incoming/outgoing mail and other carrier mail, which
included opening, sorting, date stamping and preparing/
batching documents for scanning/indexing. Prepared
outgoing mail. Collected and delivered mail, packages and
other materials within CalSTRS and various off site
locations. Packaged bulk materials for the United States
Postal Service collection.Supported both the Central Mail
& Scan Facility and Business Services.