Efrain Perez
Inver Grove Heights,MN
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Financial Analyst Intern looking to obtain a position in a thriving financial environment. Extensive experience in analysis reporting and progressive accounting. Results-oriented and driven to excel at every task. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Don Panchos Bakery
2017.04 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising, and customer service.
Bank Cherokee
Float Teller
2022.04 - 2023.08
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Analyzed customers' financial information to deliver personalized account guidance.
- Implemented strategies to increase customer retention, enabling investment growth.
Financial Analyst Intern
Sps Commerce Inc
2018.09 - 2021.06
- Analyzed and monitored statistical data trends.
- Participated in conference calls and meetings and interacted with key leaders.
- Supervised accounts receivables and accounts payable for many private accounts.
- Analyzed financial data and presented meaningful insights to senior management.
- Maintained accurate, up-to-date financial spreadsheets and databases fore reliable reference.
- Supported organizational account management duties under direct supervision.
Education
High School Diploma -
Cristo Rey Twin Cities
Minneapolis, MN07.2021
Skills
- POS Transactions
- Meeting Quotas
- End Cap Placement
- Staff Assignments
- Providing Feedback
- Manager Support
- Retail Merchandising
- Cashier Oversight
- Staff Performance Management
- Equipment Management
- Team Leadership
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bank Cherokee
Float Teller
2022.04 - 2023.08
Financial Analyst Intern
Sps Commerce Inc
2018.09 - 2021.06
Cashier Team Lead
Don Panchos Bakery
2017.04 - Current
High School Diploma -
Cristo Rey Twin Cities
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