Amber Sutherland
Buffalo Wild Wings
ORLANDO,FL
1
Certification
14
years of professional experience
Dedicated hospitality team member known for reliability, strong problem-solving skills, and conflict management. Proven ability to enhance guest satisfaction and foster team collaboration in fast-paced environments.
Work History
Hospitality Team Member
10 Years 11 Months- Delivered exceptional customer service in fast-paced environments, ensuring guest satisfaction and loyalty.
- Managed inventory levels, restocking supplies to ensure seamless service delivery during peak hours.
- Collaborated with team members to maintain cleanliness and organization throughout the restaurant.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Developed and maintained relationships with regular customers, fostering a welcoming dining atmosphere.
- Resolved customer complaints promptly, turning negative experiences into positive outcomes through effective communication.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Hospitality Worker
3 Years 5 Months- Collaborated with kitchen staff to maintain efficient food preparation and delivery processes.
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Resolved customer complaints promptly, maintaining high satisfaction rates through effective conflict resolution strategies.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Education
High School Diploma
- Honor Roll [Semester and Year]
No Degree - Wildlife Biology
Venomous Reptile Handling Level 1 - Wildlife Conservation
200 Hour Yoga Instructor - Health and Fitness
Skills
Problem-solving skills
Proactive
Detail-oriented
Dependability
Quick learner
Self-motivated
Remaining calm under pressure
Mission driven
Certification
- Certified Yoga Instructor
Timeline
Hospitality Team Member
Buffalo Wild Wings
09.2015 - CurrentRead More
Hospitality Worker
Uno Pizzeria & Grill
03.2012 - 08.2015Read More
South Lake High School
High School Diploma
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Lake Sumter State College
No Degree from Wildlife Biology
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The Rattlesnake Conservancy
Venomous Reptile Handling Level 1 from Wildlife Conservation
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One Integrative School of Yoga
200 Hour Yoga Instructor from Health and Fitness
Read More