Amber Sutton
Canton,OH
Summary
Detail-oriented Property Adjuster with proven skills in claims assessment and fraud investigation. Adept at documentation management and customer relationship management, committed to delivering satisfactory outcomes for clients.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Property Adjuster
American Family Insurance
6000 American Parkway, WI
01.2024 - 02.2026
- Examined policy contracts to determine coverage and benefits available to claimants.
- Determined the value of personal property that has been destroyed or stolen.
- Calculated estimates of repair costs based on inspections, photographs, and other sources of information.
- Collaborated with policyholders to gather documentation and information for timely claims processing.
- Communicated claim decisions to clients clearly and professionally.
- Resolved disputes and issues related to claims, achieving satisfactory outcomes through empathy and professionalism.
- Prepared detailed reports outlining all pertinent facts surrounding each claim.
- Clarified coverages, exclusions, and limitations for claimants, improving their understanding of policy details.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
- Coordinated with law enforcement agencies regarding criminal activity involving a claim.
Manager
North Canton Skate Center
Canton, OH
04.2006 - 01.2023
- Managed daily operations of recreational facility for community engagement.
- Oversaw daily operations, ensuring efficiency and quality standards met community needs.
- Oversaw staff training and development to enhance service quality.
- Monitored staff performance and implemented corrective actions to enhance team effectiveness.
- Enforced customer service standards and resolved issues promptly to uphold service quality.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Coordinated events and activities to promote local skating culture.
- Recruited and hired qualified candidates to fill open positions.
Dietary Aide
Mercy Medical Center
Canton, OH
06.2010 - 05.2011
- Served meals to patients, promoting balanced nutrition through proper portion control.
- Prepared and organized trays and food service carts, facilitating timely meal delivery to residents.
- Packaged cooked food items for delivery, maintaining freshness and quality.
- Operated kitchen equipment safely, adhering to health regulations to maintain a safe kitchen environment.
- Executed thorough cleaning tasks in kitchen area to ensure sanitary conditions. such as sweeping floors, washing dishes, wiping countertops.
Education
High School Diploma -
Mckinley High School
Canton05-2007
Skills
- Claims assessment
- Fraud investigation
- Risk assessment
- Policy analysis
- Cost estimation
- Documentation management
- Customer relationship management
Certification
Insurance Adjuster FL
References
References available upon request.
Timeline
Property Adjuster
American Family Insurance
01.2024 - 02.2026
Dietary Aide
Mercy Medical Center
06.2010 - 05.2011
Manager
North Canton Skate Center
04.2006 - 01.2023
High School Diploma -
Mckinley High School