Amber Swain
Tallahassee,FL
Summary
Organized Medical Scheduler known for high productivity and efficiency in task completion. Skilled in patient coordination, appointment scheduling software, and medical coding. Excel in communication, time management, and problem-solving to enhance office operations and patient experience.
Overview
5
5
years of professional experience
Work History
Medical Scheduler
Memphis Dermatology Clinic
Memphis, TN
06.2023 - 09.2026
- Scheduled dermatology appointments for Memphis Dermatology Clinic patients
- Verified insurance details before patient visits
- Answered patient calls with clear, courteous service
- Rescheduled appointments to support clinic workflow
- Updated patient records in scheduling system
- Coordinated referral information with medical staff
- Confirmed appointment times with patients by phone
- Managed cancellation requests and waitlist openings
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Processed payments and updated accounts to reflect balance changes.
- Followed up with patients and confirmed appointments.
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Assisted patients with canceling and rescheduling appointments.
- Coordinated appointments with customers and staff members according to availability.
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
- Processed patient referrals to specialists, coordinating appointments and information transfer.
- Responded promptly to emails from patients seeking information about their appointments or other related topics.
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Updated physician schedules on a daily basis based on changes made by providers throughout the day.
Peer Support
Memphus Hospitality Hub
Memphis, TN
06.2021 - 09.2026
- Collaborated with faculty members and other staff members to ensure successful peer support programs.
- Encouraged clients to form study groups for peer support.
- Organized peer support groups for those affected by addiction and Mental illness
- Homelessness
- Attended relevant workshops and seminars related to peer support work in order to stay up-to-date on current trends.
- Coordinated and supervised daily activities of peer support team members.
- Facilitated peer support groups focused on building social skills.
- Led support groups that fostered peer support and shared coping mechanisms for individuals with similar challenges.
- Provided resources for additional support services such as housing assistance or peer support groups.
Education
Columbus High School
Columbus , MSSome College (No Degree) - Business
Shelton State Community College
Skills
- Medical scheduling
- Insurance verification
- EHR documentation
- Referral coordination
- Appointment coordination
- Patient intake
- HIPAA compliance
- Scheduler for 13 provider's
References
References available upon request.
Timeline
Medical Scheduler
Memphis Dermatology Clinic
06.2023 - 09.2026
Peer Support
Memphus Hospitality Hub
06.2021 - 09.2026
Columbus High School
Some College (No Degree) - Business
Shelton State Community College