Shanyka Jean-Baptiste
Philadelphia,PA
Summary
Experienced surgery scheduler with expertise in optimizing medical operations, enhancing patient communication, and driving efficiency through targeted process improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Scheduler
True Health
Sanford, FL
01.2024 - Current
- Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
- Collaborated with clinical staff to ensure appropriate allocation of time for various types of appointments and procedures.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
Medical Courier
MSM Incorporation
Newark, NJ
05.2023 - 04.2025
- Ensured timely and safe transport of medical supplies to healthcare facilities.
- Maintained accurate delivery logs and documentation for compliance purposes.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Improved patient outcomes by providing rapid transportation of critical lab specimens.
Administrative Assistant
Anns Choice Senior Living
Warminster, PA
11.2022 - 01.2025
- Streamlined appointment booking
- Elevated office productivity by 20%
- Optimized document storage system
- Assisted in maintaining accurate electronic health records to support patient care processes.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Supported billing and insurance verification processes to minimize payment delays.
Medical Office Coordinator
Merakey Behavioral Health
Philadelphia, PA
10.2021 - 05.2023
- Enhanced patient intake by 25%
- Managed records for 400+ patients
- Decreased billing errors by 15%
- Coordinated patient scheduling and managed appointment flow to enhance clinic efficiency.
- Facilitated communication between medical staff and patients to ensure clear understanding of care procedures.
- Managed appointments, registrations and patient relations in busy Type office.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Surgery Scheduler
Jefferson Hospital and University
Philadelphia, PA
06.2019 - 10.2021
- Coordinated 120+ surgeries monthly
- Improved scheduling efficiency by 35%
- Reduced patient wait time by 20%
- Scheduled surgical procedures to optimize operating room utilization.
- Coordinated patient appointments, ensuring timely communication with medical staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
University of Pennsylvania
Philadelphia, PA
06.2019 - 04.2021
- Provided exceptional customer support through phone, email, and in-person interactions.
- Resolved complex inquiries efficiently while maintaining high satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
LPN - Nursing
Herzing University
Winter Park, FLAssociate of Science - Health Sciences
Community College of Philadelphia
Philadelphia, PA05.2021
High School Diploma -
School Lane Charter High School
Bensalem, PA06.2019
Skills
- Medical scheduling
- Patient communication
- Medical billing
- Record management
- Process improvement
- Customer service
- EHR software
- Time management
- Problem solving
- Healthcare software
- CPR Certified
- Receptionist
- Computer proficiency
- Data entry
- HIPPA compliance
- Medical terminology
- Critical thinking
- Active listening
- Telephone etiquette
Certification
- Certified Healthcare Scheduler
- Medical Office Specialist
- CPR certified
Languages
English
Native or Bilingual
French
Native or Bilingual
Creole
Native or Bilingual
Timeline
Medical Scheduler
True Health
01.2024 - Current
Medical Courier
MSM Incorporation
05.2023 - 04.2025
Administrative Assistant
Anns Choice Senior Living
11.2022 - 01.2025
Medical Office Coordinator
Merakey Behavioral Health
10.2021 - 05.2023
Surgery Scheduler
Jefferson Hospital and University
06.2019 - 10.2021
Customer Service Representative
University of Pennsylvania
06.2019 - 04.2021
LPN - Nursing
Herzing University
Associate of Science - Health Sciences
Community College of Philadelphia
High School Diploma -
School Lane Charter High School