Amber Swinehart
Bushnell,Fl
Summary
I’ve made it my goal to master multiple positions within a dermatology office with goal of becoming as knowledgeable as possible in the field with the intention of growing into a leadership role within a dermatology practice. I have expansive knowledge within dermatology which matched with my personal skills outside of dermatology make me a strong candidate for this position.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Advanced Dermatology and Cosmetic Surgery
The Villages, FL
09.2023 - Current
- Front desk cross trained
- Assist providers accurately documenting daily visit. Have assisted providers and teams with general, surgical and Cosmetic procedures between The Villages, Ocala, Clermont, Tavares, and Lee Road.
- Train new employees
- Lead biologics care for my providers
- Maintain close relationships with drug, pharmacy, and HIPAA compliant patient care coordinators for biologic and specialty medications
- Ensure daily/weekly/ monthly checklists are complete
- Complete COM letter
- Administer appropriate dosing of medication such as biologic medication and steroids
- Complete/review task list daily
- Provide malignant and benign results to patients and schedule appropriate treatments as needed
- Attend health and wellness events to promote and share awareness of skin health
- Assist with curating supply list to ensure office is well stocked
Lead MA/Light Therapy Tech
Mid State Skin Institute
Ocala, FL
10.2021 - 09.2023
- Complete daily/weekly/monthly checklist in a timely manner
- Front desk cross trained
- De-escalate patients and upset situations
- Prep and assist, cosmetic, general cosmetic, surgical dermatology procedures
- Direct my own schedule of patients providing various light treatments, wound care, and more with minimal to no provider supervision
- Responsible for knowing what procedures and products we sell to better assist patients with finding treatment treatments and products that best fit their needs
- Assisted as needed with billing and insurance questions with my extensive benefits and insurance knowledge related to Dermatology
- Obtain benefits and prior authorizations for dermatologic procedures and medications
- Maintain close relationship with drug, Pharmacy, and HIPAA compliant patient care coordinators for specialty medications
- Provide malignant and benign pathology results and schedule appropriate treatment as needed
- Plan and attend health and wellness events within the community
Clinic Supervisor
The Orthopedic Institute
Ocala, FL
10.2020 - 10.2021
- Supervise clinic and staff for busy trauma surgeon
- Chart prep 200-250 patients per week
- Monitor and submit time cards for payroll
- Accurately and put in prescription antibiotics and opioids for pain maintenance
- Complete FMLA and short-term disability paperwork daily
- Monitor and time clocks and staff time off
- Schedule Inpatient and outpatient surgical procedures at hospitals and surgery centers, obtaining authorization for all procedures and follow up
Receptionist/Front Office Manager
Waters Edge Dermatology
Ocala, FL
03.2014 - 10.2020
- Complete inventory and do product and supply orders for two offices
- Petty tracking tracking and request
- Complete check-in and check out daily
- Confirm and read insurance benefits, as well as obtain prior authorizations
- Collect payments
- Complete office deposits
- Organized referral and marketing project to allow employees to work more hours during Covid and post Covid
- Travel between Ocala, The Villages, Oviedo, and Orange City post Covid to assist with staff shortages
- Organized appointment recall project to get patients back on the schedule during and post Covid for Ocala, The Villages, and Orlando area offices
- Timecard management and submission for payroll
- On boarding and training
- Organize team building events outside of the office
Education
Vanguard High School
Ocala05.2012
Skills
- Proficient in patient flow optimization
- Strong leadership skills specific to leadership in dermatology
- Thorough knowledge of dermatology specific compliance
- Ability to handle high volume patient days and high stress situations with a level head
- Maintaining high level of professionalism and trust amongst employees and providers
- Able to accept responsibility for my outcomes and welcoming to constructive criticism
Timeline
Medical Assistant
Advanced Dermatology and Cosmetic Surgery
09.2023 - Current
Lead MA/Light Therapy Tech
Mid State Skin Institute
10.2021 - 09.2023
Clinic Supervisor
The Orthopedic Institute
10.2020 - 10.2021
Receptionist/Front Office Manager
Waters Edge Dermatology
03.2014 - 10.2020
Vanguard High School