Amber Tew
Roseboro,NC
Summary
Detail-oriented Receptionist with experience in front desk management and client coordination. Demonstrates strong communication and organizational skills, quickly adapting to new tasks and responsibilities. Skilled in managing patient information in compliance with HIPAA while ensuring efficient service and confidentiality. Proficient in time management and telephone communication, contributing to overall client satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Receptionist
Women's Wellness Center
Fayetteville, NC
09.2025 - Current
- Managed front desk operations, ensuring welcoming environment for clients and visitors.
- Coordinated appointment scheduling and patient check-in processes to enhance client experience.
- Responded to client inquiries, delivering accurate information about services and programs.
- Facilitated communication by promptly forwarding messages to appropriate departments, ensuring timely responses.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained accurate medical records and handled confidential information securely.
- Collaborated with healthcare professionals to support patient care initiatives seamlessly.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Service Representative
Cape Fear Discount Drugs
Fayetteville, NC
06.2025 - 09.2025
- Processed customer transactions efficiently, ensuring timely service and satisfaction.
- Processed customer transactions efficiently to enhance service speed and customer satisfaction.
- Resolved customer complaints by identifying issues and implementing solutions, improving customer retention.
- Assisted customers with inquiries, providing accurate product information and recommendations.
- Educated customers on medication usage, safety precautions, and health management tips.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered customer care by responding to requests, assisting with product selection, and managing ordering functions for a seamless experience.
Childcare Provider
Kid Impact
Dunn, NC
10.2022 - 01.2025
- Developed and implemented age-appropriate educational programs to enhance children's learning experiences.
- Supervised daily activities, ensuring a safe and engaging environment for children.
- Collaborated with team members to create nurturing atmosphere that supports social skills and emotional growth among children.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated communication between parents and staff, addressing concerns and providing updates on child progress to foster strong parent-provider relationships.
- Maintained accurate records of children's development, attendance, and incident reports to ensure regulatory compliance and support child well-being.
- Sanitized dishes and utensils to maintain hygiene standards in kitchen., tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
No Degree - Dental Assisting
Fayetteville Technical Community College
Fayetteville, NCHigh School Diploma -
Midway High School
Newton Grove, NCSkills
- Front desk operations
- Customer service
- Communication techniques
- Data entry
- Payment processing
- Administrative tasks
- File management
- Data confidentiality
- Organization skills
- Time management
- Multitasking and prioritization
- Workplace safety
- Customer/Client relations
- Supply management
Certification
BLS certification
Timeline
Receptionist
Women's Wellness Center
09.2025 - Current
Customer Service Representative
Cape Fear Discount Drugs
06.2025 - 09.2025
Childcare Provider
Kid Impact
10.2022 - 01.2025
No Degree - Dental Assisting
Fayetteville Technical Community College
High School Diploma -
Midway High School