Amber Thatcher
Huntington Beach,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to learn new roles. Ready to help team achieve company goals
Overview
24
24
years of professional experience
Work History
Senior Coin Advisor
Rare Collectibles TV
2019.12 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Keep track and building clients coin collections.
- Closing deals.
Customer Service Representative
Collectors Universe
2011.01 - 2019.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Vet Assistant
All Creatures Veterinary Hospital
2001.01 - 2005.01
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Collected patient biopsies and blood samples for laboratory analysis.
Skills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Client Engagement
- Teamwork and Collaboration
- Time Management
- Organizational Skills
Timeline
Senior Coin Advisor
Rare Collectibles TV
2019.12 - Current
Customer Service Representative
Collectors Universe
2011.01 - 2019.12
Vet Assistant
All Creatures Veterinary Hospital
2001.01 - 2005.01