Amber Thomas
Lake Worth,FL
Summary
Dynamic Spa Director with a proven track record at Hand & Stone Massage Spa, driving 26% bottom-line growth through innovative sales strategies. Expert in staff recruitment and training, complemented by strong leadership skills. Committed to enhancing customer satisfaction and operational efficiency while achieving ambitious business goals.
Overview
12
12
years of professional experience
Work History
Spa Director
Hand & Stone Massage Spa
01.2020 - Current
- Oversee daily operations to ensure exceptional customer service and efficiency
- Recruit, hire, and train staff across all spa functions
- Develop and execute sales strategies to maximize growth
- Drive a 26% bottom-line growth YOY (2023-2024)
Key Manager | Server | Bartender
Chili's Bar & Grill
Wellington, FL
10.2013 - 12.2019
- Supervised dining operations and trained new hires
- Managed bar and floor service, balancing customer engagement
- Increased sales through upselling techniques
General Manager
Stretch Zone
Boca Raton, FL
04.2018 - 09.2019
- Led all store operations, including sales and customer service
- Implemented sales strategies to exceed targets
- Ensured high customer satisfaction through personalized service
Education
High School -
Seminole Ridge High School
01.2013
Boca Beauty Academy
Skills
- Staff Recruitment & Training
- Operations & Inventory Management
- Customer Relationship Management
- Sales Strategy & Goal Achievement
- Payroll & Financial Reporting
- Scheduling & Appointment Optimization
- Vendor Relations & Ordering
- Leadership & Team Performance Management
Accomplishments
- Successfully led a 26% bottom-line growth YOY (2023-2024).
- Increased membership retention and client satisfaction scores.
- Recognized for excellence in leadership and business strategy development.
Education And Certifications
- Boca Beauty Academy
- Seminole Ridge High School (2009-2013)
Timeline
Spa Director
Hand & Stone Massage Spa
01.2020 - Current
General Manager
Stretch Zone
04.2018 - 09.2019
Key Manager | Server | Bartender
Chili's Bar & Grill
10.2013 - 12.2019
High School -
Seminole Ridge High School
Boca Beauty Academy