Amber Thomas
Shelton,CT
Summary
Results-driven Department Manager with 8+ years of leadership experience in fast-paced retail environments. Skilled in operations management, budgeting, and team development, with a track record of improving efficiency and driving revenue growth. Recognized for strong interpersonal communication and the ability to build high-performing teams.
Overview
15
15
years of professional experience
Work History
Department Manager
Costco Wholesale Corp
07.2010 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Optimized department coverage and workflows, improving daily operational efficiency and service quality.
- Managed departmental budgets, identifying and explaining variances to reduce costs and support profit goals.
- Developed and implemented training and mentorship programs, boosting team performance and retention.
- Streamlined scheduling processes, ensuring fair workload distribution and consistent productivity.
- Partnered with leadership to make data-informed hiring, promotion, and termination decisions, strengthening team effectiveness.
Education
J.M. Wright Technical High School
Stamford, CTSkills
Strong interpersonal and communication skills, with the ability to build positive relationships across all levels of an organization
Proven ability to collaborate effectively, convey information clearly, and foster a positive, team-oriented environment
Timeline
Department Manager
Costco Wholesale Corp
07.2010 - Current
J.M. Wright Technical High School