Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Thomas

Houston

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

15
15
years of professional experience

Work History

Universal Vault Specialist Supervisor

BOK Financial
Bellaire
01.2022 - Current
  • Process change orders and coins.
  • Worked effectively in fast-paced environments.
  • Analyzed financial documents to ensure compliance with regulations and policies.
  • Process deposits as well as imaging.
  • Developed training materials for new employees on operational procedures.
  • Facilitated communication between departments to streamline operations and resolve issues.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Provided support and guidance.
  • Supervised and help out as needed, as well as assist with overrides.
  • Managed client inquiries and provided timely support for banking services.
  • Collaborated with teams to enhance customer satisfaction and service delivery.

Corporate Security Officer Supervisor

Bok Financial
Bellaire
07.2019 - Current
  • Managed security procedures for operations and processes across call centers.
  • Coordinated security operations or activities with public law enforcement, fire and other agencies.
  • Communicated security status, updates and actual and potential problems, used established protocols.
  • Conducted physical examinations of property for compliance with security policies and regulations.
  • Responded to medical emergencies, bomb threats, fire alarms and intrusion alarms.
  • Monitored security systems to ensure safety across all facilities.
  • Trained subordinate security professionals in security rules and procedures.
  • logged in guests (Checked Id's and opened gates.
  • Trained staff on safety protocols and emergency procedures.
  • Transfer calls and make schedules & badges.
  • Responded quickly to meet customer needs and resolve problems.
  • Provided product information and resolved concerns to assist customers.
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
  • Assisted with new hire orientation and employee training.
  • Provided efficient and courteous service to customers at all times.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Command Center Operator

Allied Universal
09.2014 - 07.2019
  • Monitored security systems to ensure facility safety and compliance.
  • Coordinated emergency response efforts during critical incidents and alerts.
  • Documented incidents accurately for reporting and analysis purposes.
  • Assisted in developing new procedures for monitoring applications and infrastructure components within the command center environment.

Cashier Team Lead

Walmart
02.2013 - 02.2014
  • Counted cash drawers at beginning of shifts to verify correct amounts.
  • Processed cash, check and credit cards for customer purchases.
  • Processed merchandise returns and exchanges.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Provided product information and resolved concerns to assist customers.
  • Monitored self-checkout stations to assist customers and ensure registers working appropriately.
  • Helped customers locate merchandise.
  • Supervised others and provided on-the-job training.
  • Responded quickly to meet customer needs and resolve problems.
  • Assisted with new hire orientation and employee training.
  • Performed daily opening and closing procedures for the register area.

Health Care Aide

Girling's Healthcare
02.2011 - 03.2013
  • Assisted clients with daily living activities and personal care needs.
  • Monitored client health status and reported changes to healthcare professionals.
  • Administered medications as prescribed and ensured medication compliance.
  • Maintained cleanliness and safety of client living spaces and equipment.
  • Educated clients and families on health management and wellness strategies.
  • Documented client progress and care activities in electronic health records.

Education

High School Diploma -

Jesse H. Jones
Houston, TX

Skills

  • Supervision
  • Multitasking
  • Corporate Training
  • Processing Deposits/Imaging
  • Customer Service
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Problem-solving
  • Attention to detail
  • Dependable and responsible

Timeline

Universal Vault Specialist Supervisor

BOK Financial
01.2022 - Current

Corporate Security Officer Supervisor

Bok Financial
07.2019 - Current

Command Center Operator

Allied Universal
09.2014 - 07.2019

Cashier Team Lead

Walmart
02.2013 - 02.2014

Health Care Aide

Girling's Healthcare
02.2011 - 03.2013

High School Diploma -

Jesse H. Jones

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Amber Thomas