Paola Giron De Leon
Oklahoma City,OK
Summary
Skilled in bank operations, maintaining accurate records. Demonstrated ability to manage high-pressure situations with composure and efficiency. Known for quick problem-solving skills, strong decision-making abilities, and effective communication with both customers and team members. Made significant impact in previous roles through consistent adherence to policies and regulations while ensuring optimal customer service levels.
Overview
4
4
years of professional experience
Work History
Universal Vault Specialist
Bank of Oklahoma
Oklahoma City, Oklahoma
06.2022 - Current
- Processed cash deposits and withdrawals for customers accurately.
- Maintained organized vault records and transaction logs.
- Assisted customers with account inquiries and transactions.
- Collaborated with team members to maintain efficient operations.
- Ensured compliance with security protocols during cash handling.
- Managed customer accounts including opening new accounts or updating existing ones as required.
- Verified, captured and balanced deposits and audited check image quality.
- Collaborated with teams to streamline customer service processes.
- Managed client inquiries effectively through various communication channels.
- Coordinated with departments to ensure regulatory requirements are met.
Cashier
Hobby Lobby
Oklahoma City, Oklahoma
10.2021 - 06.2022
- Processed customer transactions accurately and efficiently at checkout.
- Assisted customers with product inquiries and store navigation.
- Managed cash register, ensuring proper handling of cash and receipts.
- Promoted seasonal sales and special promotions to enhance customer experience.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Collaborated with team members to restock merchandise on the sales floor.
Education
High School Diploma -
Putnam City West High School
8500 NW 23rd St, Oklahoma City, OK 7312705-2020
Skills
- Customer account management
- Team collaboration
- Attention to detail
- Problem solving
- Time management
- Delivery planning
- Banking software
- Adaptable to change
Languages
Spanish
Native/ Bilingual
Timeline
Universal Vault Specialist
Bank of Oklahoma
06.2022 - Current
Cashier
Hobby Lobby
10.2021 - 06.2022
High School Diploma -
Putnam City West High School