Summary
Overview
Work History
Education
Skills
Timeline
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Amber Thomsen

Commerce,MI

Summary

Dynamic Retail Store Manager with a proven track record at Wild Bills Tobacco, excelling in customer service and employee coaching. Enhanced customer satisfaction through effective problem-solving and training, while boosting employee retention rates. Skilled in retail operations and recruitment, fostering a positive work environment that drives success.

Overview

7
7
years of professional experience

Work History

Retail Store Manager

Wild Bills Tobacco
11.2019 - Current


  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Recruited, hired, and trained management personnel for multiple locations across the company, working to establish key internal functions and consistency in customer experience.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Submitted orders for new inventory.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.

Shift Leader

Dairy Queen
11.2018 - 01.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

General Studies

Walled Lake Northern
Commerce, MI
06-2018

Skills

  • Customer service
  • Strong multi-tasking
  • Problem-solving
  • Retail operations
  • Dependable and reliable
  • Coaching and mentoring
  • Detail-oriented
  • Recruitment and hiring

Timeline

Retail Store Manager

Wild Bills Tobacco
11.2019 - Current

Shift Leader

Dairy Queen
11.2018 - 01.2020

General Studies

Walled Lake Northern

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