Amber Thornton
Mesquite,Texas
Summary
Dynamic professional with a friendly demeanor and a proven track record at Southwest Airlines. Skilled in customer service and problem-solving, I excel in fast-paced environments, ensuring efficient responses to escalated issues. My attention to detail and ability to adapt quickly have consistently contributed to team success and enhanced customer satisfaction.
Overview
7
7
years of professional experience
Work History
Loyalty Assurance
Southwest Airlines
07.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Able to respond quickly and accurately to passengers email correspondence
- Providing assistance with escalated callbacks.
Mortgage Underwriter
Informative Research
11.2018 - 08.2021
- Approved or denied loans based on established criteria and underwriting guidelines.
- Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
Education
High School Diploma -
Dallas Can Acadamey
Dallas, TX03-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attentive to detail
- Good communication skills
- Time management
- Patience
- Speed and efficiency
- Going over and beyond even when not expected
Accomplishments
I have received the most Kicktails in regards to being kind and courteous.
Timeline
Loyalty Assurance
Southwest Airlines
07.2022 - Current
Mortgage Underwriter
Informative Research
11.2018 - 08.2021
High School Diploma -
Dallas Can Acadamey