Natalie Lopez
Sparks
Summary
Seasoned Leader offering over 15 years of experience in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality.
Overview
19
19
years of professional experience
Work History
Service Loyalty Coordinator
Mercedes Benz of Reno
Reno, NV
04.2024 - Current
- **Streamlined communication between sales and service departments to enhance customer experience and satisfaction.**
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Sales Manager
Ulta Beauty Inc.
Sparks, NV
04.2023 - 04.2024
- Cultivated relationships with key clients to enhance loyalty and repeat business within store territory.**
- Executed training sessions focused on product knowledge to empower sales staff in customer interactions.**
- Coordinated with logistics teams to streamline inventory replenishment processes, ensuring timely stock availability.**
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Assistant General Manager
Old Navy
Reno, NV
10.2021 - 04.2023
- Collaborated with marketing team to execute promotional campaigns that align with store objectives.
- Ensure to company policies and safety regulations during daily operations and employee activities.
- Analyzed sales data trends to identify opportunities for improving product placement and customer engagement.
- Conducted regular reviews of inventory levels to ensure optimal stock availability and minimize shortages.
- Collaborated with marketing team to execute promotional campaigns that align with store objectives effectively.
- Ensured adherence to company policies and safety regulations during daily operations and employee activities.
- Analyzed sales data trends to identify opportunities for improving product placement and customer engagement strategies.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Team Lead
Walmart
Fernley, NV
07.2018 - 10.2021
- Fostered positive employee relationships through effective communication, training and development coaching.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Created and executed daily bank deposits.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Increased sales on consistent basis by developing key customer relationships.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Merchandise Manager
Banana Republic
Fresno, CA
07.2007 - 04.2013
- Maintained records of inventory stock and shrinkage by conducting product audits every 6 months.
- Placed prices and descriptive signage to enhance displays and promote items.
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Monitored stock to maintain sufficient quantity of featured product.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Supervised up to 10 employees on merchandising team.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
Education
Bachelor of Arts - Fashion Marketing
American Intercontinental University
London, England07-1999
Skills
- Issue resolution
- Training
- Team supervision
- Experience in leadership
- Content management expertise
- Conflict resolution
- Training and coaching
- Expertise in sales
- Deadline-oriented
- Customer Service
- Meticulous attention to detail
- Focused on customer satisfaction
- Persuasive
- Schedule coordination
- Friendly, positive attitude
- Organizational skills
- Team building
- Problem resolution
- Reliable and trustworthy
Timeline
Service Loyalty Coordinator
Mercedes Benz of Reno
04.2024 - Current
Sales Manager
Ulta Beauty Inc.
04.2023 - 04.2024
Assistant General Manager
Old Navy
10.2021 - 04.2023
Team Lead
Walmart
07.2018 - 10.2021
Merchandise Manager
Banana Republic
07.2007 - 04.2013
Bachelor of Arts - Fashion Marketing
American Intercontinental University