Steven Hart
Kirkland,WA
Summary
Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding automotive standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
19
19
years of professional experience
Work History
Service Loyalty Coordinator
Porsche Bellevue
Bellevue, WA
03.2023 - Current
- Scheduling new service appointments.
- Reaching out to current clients with past due maintenance and denied work.
- Requesting parts ordered for upcoming appointments.
- Assisting advisors with relaying status updates, and troubleshooting client concerns.
Service Sch
Audi Bellevue
Bellevue, WA
10.2021 - 03.2023
- Scheduling new service appointments.
- Informing clients of recalls due.
- Coordinating with service advisors regarding client questions.
Uber Driver
Uber
Chicago, IL
01.2018 - 01.2021
- Delivered goods and services to customers on time and in excellent condition.
- Achieved consistently high customer scores due to exceptional service.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
Auto Sales Associate
Toyota of Kirkland
Kirkland, WA
08.2013 - 09.2017
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Responded to inquiries from potential customers via email and telephone.
- Showcased vehicle features and took customers on test drives in local area.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
Assistant Customer Service Manager
Haggen Food & Pharmacy
Marysville, WA
07.2006 - 04.2013
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Cashiering.
Education
High School Diploma -
Stanwood High School
Stanwood, WA06.2020
Coding Certificate - Front End Software Development
Coding Dojo
Chicago, IL02.2019
Skills
- Responsive customer service
- Safe driving techniques
- Proficient with Microsoft Office and Automotive CRM's
Timeline
Service Loyalty Coordinator
Porsche Bellevue
03.2023 - Current
Service Sch
Audi Bellevue
10.2021 - 03.2023
Uber Driver
Uber
01.2018 - 01.2021
Auto Sales Associate
Toyota of Kirkland
08.2013 - 09.2017
Assistant Customer Service Manager
Haggen Food & Pharmacy
07.2006 - 04.2013
High School Diploma -
Stanwood High School
Coding Certificate - Front End Software Development
Coding Dojo
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