DAVID A. MITAT
Miami,FL
Summary
Dynamic Tenant Service Coordinator at Baptist Health with a proven track record in project management and relationship building. Expert in financial reconciliation and contract negotiation, successfully spearheaded initiatives that led to a 492% account growth in Forex trading. Committed to delivering exceptional customer service and driving operational excellence.
Overview
21
21
years of professional experience
Work History
Tenant Service Coordinator
Baptist Health
Miami, FL
05.2022 - Current
- Manage all Purchase Order Requisitions & Reconciliations/Financials for all Baptist Health Enterprises’ portfolio of properties
- Provide daily organization of facility related projects and activities by acting as the liaison between tenants, property management, maintenance/engineering, security, leasing and/or vendors.
- Provided resources and front-line services to occupants by collaborating with department professionals in managing facility activities.
- Oversee vendors during their performance of site work to ensure that they are working within established guidelines to maintain a safe orderly and clean work environment.
- Manage occupancy preparation and ensure orderly move in/out of occupants by coordinating with engineering, janitorial services, and other departmental functions such as key management and access control.
- Coordinate and lead the janitorial staff by assigning and checking their daily activities.
- Specialized in managing all purchase order requisitions and reconciliations/financials for the Baptist Health Enterprises portfolio of properties.
- Assisted in spearheading & facilitating a portfolio property for a 2024 Regional BOMA TOBY Award
SECURITY OFFICER 3
Baptist Health
Miami, FL
01.2019 - 05.2022
- Supported administration of Baptist Health South Florida by ensuring a safe and secure environment for patient care and orderly business operations across serviced entities.
- Act in a lead capacity, demonstrating knowledge of all access control and surveillance systems as well as all security policies and procedures.
- Advanced from Security Officer 2 to Security Officer 3 within 4 months of start date.
- Provided reporting information and controlled staffing.
- Established relationships with contractors and vendors to expedite on-site services.
FOREIGN CURRENCY TRADER
Self-Employed
Miami, FL
06.2016 - 01.2019
- Produced over 492% account growth in 29 months.
- Managed risk while executing daily Forex positions to optimize trade outcomes.
- Executed trades based on signals from trading models to capitalize on market opportunities.
- Conducted daily research and analysis of overnight market activity and news events to inform trading strategies.
- Analyzed market conditions by using Technical and Fundamental analysis.
PERSONAL CRUISE CONSULTANT
Norwegian Cruise Line
Miami, FL
04.2015 - 05.2016
- Conducted sales of Norwegian Cruise Line products directly to consumers by initiating outbound telephone calls and cultivating and maintaining customer relationships by building rapport, recommending modifications to products and services which promoted customer retention, drove direct sales and ensured an overall superior customer service experience with Norwegian.
- Established and maintained customer relationships through exceptional service and proactive identification of needs, enhancing customer satisfaction and loyalty.
- Developed and sustained relationships with consumers by maintaining prospect lists and analyzing travel trends to tailor offerings and improve client engagement.
- Acquired in-depth industry knowledge to effectively articulate cruise product features and benefits, enabling personalized recommendations on promotions, itineraries, and enhancements.
CLAIMS GENERALIST
Progressive Insurance
Miami, FL
05.2013 - 02.2015
- Resolved property damage and automotive damage claims from accidents, ensuring timely and efficient outcomes for all parties involved.
- Analyzed claims to assess Progressive’s liability, reviewing police reports and statements, leading to informed decision-making.
- Negotiated fair settlements for claims, fostering positive relationships with clients and providers throughout the process.
- Developed relationships with customers, repair facilities, service centers, and rental companies while providing efficient and courteous customer service throughout the claims process.
- Consistently led branch in Progressive Service Center referrals from Q4 2013 – Q1 2015
Account manager
Novis Pharmaceuticals
Miami, FL
04.2005 - 04.2013
- Established Prime accounts by proposing and closing committed volume products contracts as well as Coagulation Factor consignments both in the Acute Care and Alternate Care settings which generated over $3.5 million dollars in annual revenue.
- Achieved company goals consistently, averaging 11% revenue growth and 15% profit increase annually.
- Prospected, identified, and qualified target accounts and converted them into buying accounts by calling on hospital pharmacies and blood banks, physicians and pharmacies to promote the sales of the plasma-derived products created by our Direct Manufacturing partners including but not limited to IGIV, Albumin, Coagulation Factors and Hyper-immunes.
- Successfully created from scratch a nationwide territory, which also included visits to local accounts to introduce product lines and close sales.
- Established relationships with key decision makers, demonstrating how Novis contributed to improved patient care.
- Maintained positive rapport with clients, ensuring high levels of customer satisfaction.
Education
Bachelor of Arts - Psychology, Business Administration
FLORIDA INTERNATIONAL UNIVERSITY
Skills
- Property management
- Responsive Customer Service
- Account Management
- Project management
- Contract Negotiation Skills
- New Business Development
- Strategic planning
- Financial Reconciliation
- Purchase Order Management
- Strong organization
- Excellent Communication
- Strong Interpersonal Skills
- Marketing & Territory Development
- Relationship Management
Websites
Languages
- English
- Spanish
Critical Competencies
- Excellent Communication
- Project Development & Management
- Responsive Customer Service
- Contract Negotiation Skills
- Relationship Management
- New Business Development
- Strategic Planning and Implementation
- Account Management
- Strong Interpersonal Skills
- Marketing & Territory Development
Timeline
Tenant Service Coordinator
Baptist Health
05.2022 - Current
SECURITY OFFICER 3
Baptist Health
01.2019 - 05.2022
FOREIGN CURRENCY TRADER
Self-Employed
06.2016 - 01.2019
PERSONAL CRUISE CONSULTANT
Norwegian Cruise Line
04.2015 - 05.2016
CLAIMS GENERALIST
Progressive Insurance
05.2013 - 02.2015
Account manager
Novis Pharmaceuticals
04.2005 - 04.2013
Bachelor of Arts - Psychology, Business Administration
FLORIDA INTERNATIONAL UNIVERSITY