Daniel Martin Erazo-Villao
West New York,NJ
Summary
Experienced case worker, well trained for impactful roles in family support services. Strong in team collaboration and achieving results, with adaptability to changing needs. Skilled in client assessment, crisis intervention, and resource coordination. Known for reliability, empathy, and effective communication. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Professional with focus on managing inventory operations and maintaining efficient stockrooms processes. Demonstrates strong leadership, team collaboration, and adaptability. Skilled in inventory control, logistics, recruiting, hiring and developing stockroom staff. Delivers consistent results by optimizing workflows and responding effectively to changing needs.
Experienced with tenant relations, facilities management, and administrative tasks. Utilizes effective communication and problem-solving abilities to address tenant needs and streamline operations. Track record of fostering positive tenant relationships and maintaining organized property management systems.
Overview
40
40
years of professional experience
Work History
Tenant Service Coordinator
Acacia Network: Casa Promesa
09.2025 - Current
- Coordinated tenant communications to ensure prompt resolution of inquiries and service requests.
- Implemented efficient tenant onboarding processes, enhancing resident satisfaction and retention rates.
- Facilitated resource coordination for community events, promoting engagement among residents and local services.
- Managed maintenance requests through property management software, ensuring timely responses and issue tracking.
- Analyzed tenant feedback data to identify areas for improvement in services provided, driving strategic enhancements.
- Participated in regular safety inspections to identify potential hazards and ensure a safe living environment for all residents.
- Acted as professional liaison between tenants and personnel in management office.
- Maintained accurate records of all tenant interactions, leading to improved follow-up on outstanding issues.
- Maintained a comprehensive database of tenant information, ensuring quick access to relevant details in case of emergencies or urgent issues.
- Distributed incoming mail, packages and memos to tenants and prepared all outgoing mail for pickup.
- Served as the primary point of contact for tenant inquiries, providing prompt assistance and escalating concerns when necessary.
- Maintained positive relationships with tenants and vendors by using active listening and effective interpersonal talents.
- Processed rent collection invoices, billing, and other charges in accordance with tenant lease agreements.
- Contributed to property marketing efforts by conducting tours for prospective tenants and highlighting unique amenities available at the community.
Family Case Worker / Resettlement Specialist
Cherokee Nation Management & Consulting, LLC
04.2024 - 06.2025
- Maintained accurate records of families interactions, ensuring confidentiality and efficient case management.
- Assisted families with medical appointments ( pediatricians, adult medicine, primary doctors and specialists )'
- Assisted families with immigration documents given at the south borders and helping with translations, USCIS appointments, court dates location and directions, change of addresses, change of Venue.
- Assisted families with asylum appointments and guide them thru with all the paperwork needed for those appointments.
- Bi-weekly meetings with families in the office, following up the progress and results of all the appointments previously created.
- Assisted families with all new documents and scheduled appointments given by USCIS.
- Helping preparing families and guide them thru in the process of transition for independency.
- Referring and enrolling qualified families to the Resettlement Program, that the organization has created for a faster independency process.
- Arranged special meetings with enrolled families, giving information about how the Resettlement program works, with permanent job placement, low rent housing, creation of resumes for the adults and gathering all required documents for the program.
- Assisted the enrolled families, on strengthening their skills by creating mock interviews and giving constructive feedback.
- Arranged zoom interviews with their potential future employers.
- Assisted families with their children school transfer documents, making sure all paperwork is properly done, as well as all the children vaccines have been completed and they are up to date.
- Assisted families with the apartment lease process and helping them understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Making final arrangements, escorting the families to the reconnection department for the purchase of the airline tickets, day and time for the transportation to the designated airport.
- Assisted families with all necessary needs before their final day at the asylum site shelter and making sure all their traveling documents are up to date.
Case Worker II
Platinum Community Care
05.2023 - 03.2024
- Intake process of families and single adults, collecting data and information of up to 40 people (10 families) a day at the arrival center in New York City
- Referred and escorted clients to the appropriate facilities and departments within the arrival center, such as medical emergencies, social services and DHS department, following the relocation to the different asylum seeker sites throughout the city.
- Assigned families, with emergency needs, to the asylum site at the arrival center, and make arrangements and appointments to the closest medical centers and hospitals for their emergency needs.
- Partnered with local organizations, Make the Road New York, Catholic Charities, etc to expand access to social and and community services.
- Provided crisis intervention services to the families experiencing domestic violence, ensuring immediate safety and connecting them with appropriate resources.
- Maintained strict confidentiality when handling sensitive personal information, ensuring compliance with all legal and ethical guidelines.
- Ensure accurate documentation of all incidents, including detailed reports on response actions taken, resources used, and lessons learned.
- Created and managed weekly personal schedule to accommodate visits with families at the office for initial meetings, doctors and immigration appointments, and more resources for the need of the families.
- Partnered with families to create consistent home-school connections, enhancing children overall development
- Documented data and completed accurate updates to case records.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Material Expeditor
P.E.Guerin
08.2020 - 05.2023
- Optimized storage space utilization by organizing materials according to priority and accessibility requirements.
- Facilitated communication between various departments to address concerns related to material availability or quality issues promptly.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Maintained accurate records of all incoming and outgoing shipments, ensuring traceability throughout the supply chain.
- Ensured timely processing of purchase orders, invoices, packing slips, and other essential documentation related to the movement of materials within the organization.
Stock Manager
Aeropostale
11.1997 - 07.2020
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
- Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Streamlined receiving process, accelerating availability of new stock on floor.
- Improved warehouse organization, leading to more efficient retrieval process.
- Conducted regular inventory audits to maintain system accuracy against physical stock.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Developed and maintained knowledgeable and productive team of employees.
Airport Manager
Aeropuerto Internacional Simon Bolivar
05.1986 - 09.1990
- Managed daily airport activities, ensuring smooth operations and maximum efficiency.
- Led a team of dedicated professionals committed to providing exceptional services at all times while maintaining a safe environment for everyone utilizing the airport''s facilities.
- Oversaw fleet maintenance, resulting in reduced downtime for aircrafts and improved overall performance.
- Maintained safety standards by conducting regular inspections and addressing potential hazards.
- Streamlined baggage handling processes, reducing wait times for travelers significantly.
- Coordinated emergency response efforts, minimizing risk to passengers and staff members.
- Developed training programs for staff members to improve their skills and increase overall productivity.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Conducted departure and arrival briefings.
- Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
- Oversaw fueling, cargo management, and departure of aircraft at busy Airport terminal facility with 20 daily departures and arrivals.
Education
BBA - Business Admt/ Hotel Mgmt/ Airport Term Supervisor
Instituto Tecnico Superior Profesional
Guayaquil, Ecuador8 1990
High School Diploma -
Colegio San Jose “La Salle”
Guayaquil, Ecuador2 1986
Skills
- Case management expertise
- Action planning
- Family services
- Confidentiality
- Time management
- Office administration
- Customer service
- Salesforce
- Data entry
- Task prioritization
- Client relations
- Appointment scheduling
- Staff management
- Shipping coordination
- Fedex / UPS processing
- Interviewing techniques
- Verbal and written communication
- Invoice processing
- Emergency response planning
- Tenant relationship cultivation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Tenant Service Coordinator
Acacia Network: Casa Promesa
09.2025 - Current
Family Case Worker / Resettlement Specialist
Cherokee Nation Management & Consulting, LLC
04.2024 - 06.2025
Case Worker II
Platinum Community Care
05.2023 - 03.2024
Material Expeditor
P.E.Guerin
08.2020 - 05.2023
Stock Manager
Aeropostale
11.1997 - 07.2020
Airport Manager
Aeropuerto Internacional Simon Bolivar
05.1986 - 09.1990
High School Diploma -
Colegio San Jose “La Salle”
BBA - Business Admt/ Hotel Mgmt/ Airport Term Supervisor
Instituto Tecnico Superior Profesional