Barbara Gamez
Chicago,IL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tenant Service Coordinator
Job Girraffe/ Working Onsite Glenstar
Chicago, IL
12.2024 - Current
- Utilized active listening and strong communication skills to promote positive working relationships with both vendors and tenants.
- Provided support to tenants regarding their questions or concerns about the property.
- Review insurance certificates to ensure compliance with building standards.
- Manage the scheduling process for conference room bookings.
- Maintain communication among teams through regular updates to the night memo.
- Coordinated setups to guarantee flawless Glenstar Connect events.
- Draft and distribute building notices effectively.
- Coordinated timely restocking of cleaning and office materials.
- Facilitate effective communication within the team environment.
- Update Glenstar Connect event flyers monthly.
- Managing tasks related to BOMA and LEED recertifications.
- Work with cross-functional teams to achieve goals.
- Arranged timely coordination for vendor collections.
- extensive experience using Angus on a daily basis for scheduling
- reservations and managing work orders.
Back of House Team Member
Egg Harbor Cafe
Chicago, IL
09.2023 - 12.2024
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Spoke with patrons to drive satisfaction with food and service.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed incoming calls during busy shifts.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accepted payments from guests for dine-in and take-out foods.
CASHIER/SERVER/BARISTA
Daebak Korean BBQ
Chicago, USA
11.2019 - 10.2022
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Utilized POS system to receive and process customer payments.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Collected payments and provided accurate change.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Set up tables in between patrons to reduce wait times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
High School Diploma -
SOLORIO ACADEMY HIGH SCHOOL
Chicago, IL06.2020
Skills
- Proficient in Spanish
- Customer service
- Photo editing
- Video editing
- Social media
- Digital camera use
- File maintenance and updating
- Angus
Certification
- Food Handler Certificate
- Basset certification
Timeline
Tenant Service Coordinator
Job Girraffe/ Working Onsite Glenstar
12.2024 - Current
Back of House Team Member
Egg Harbor Cafe
09.2023 - 12.2024
CASHIER/SERVER/BARISTA
Daebak Korean BBQ
11.2019 - 10.2022
High School Diploma -
SOLORIO ACADEMY HIGH SCHOOL
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