Dedicated customer service representative with experience in healthcare and assembly production. Skilled in data entry, time management, and active listening, contributing to improved patient experiences and streamlined processes. Committed to enhancing collaboration and service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
University of Missouri Healthcare
Columbia, MO
10.2024 - 06.2025
Responded to patient inquiries, providing accurate information and resolving issues efficiently.
Assisted in scheduling appointments, ensuring timely communication between patients and healthcare providers.
Utilized electronic health record systems to manage patient data and streamline service delivery.
Collaborated with interdisciplinary teams to enhance patient experience and support care coordination efforts.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assembly Production Operator
3M Healthcare
Columbia, MO
10.2022 - 07.2024
Certified in LMP (Liquid Medical Products) on Auto Lines 4 and Auto 5 as well as Nasal.
Operated assembly equipment to ensure efficient production of healthcare products.
Maintained quality control standards by inspecting finished goods for defects.
Collaborated with team members to streamline assembly processes and reduce waste.
Trained new employees on operational procedures and safety protocols.
Procurement Coordinator
3M Healthcare
Columbia, MO
05.2022 - 10.2022
Managed procurement processes, ensuring timely acquisition of medical supplies and equipment.
Collaborated with cross-functional teams to streamline purchasing workflows and improve efficiency.
Analyzed supplier performance metrics, enhancing sourcing strategies and vendor relationships.
Developed procurement policies that aligned with organizational goals and compliance standards.
Loan Servicer
MOHELA
12.2021 - 05.2022
Processed loan applications, ensuring compliance with federal regulations and internal policies.
Conducted regular account reviews to verify accuracy and resolve discrepancies.
Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Utilized loan servicing software to manage account information and track payment histories.