Amber Vance
Bothell
Summary
Quality professional with strong background in process improvement, quality assurance, and regulatory compliance. Adept at driving team collaboration, adapting to changing needs, and delivering measurable outcomes. Known for effective problem-solving, keen analytical skills, and commitment to maintaining high standards. Dependable and versatile, ensuring quality and efficiency in all tasks.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Quality Specialist, Workforce Strategy & Analytics
The Boeing Company
02.2022 - Current
- Streamlined the extraction of targeted data metrics from Tableau dashboards, enhancing leadership's performance visibility and decision-making efficiency.
- Develop & maintain dashboards and validate source-to-dashboard data logic to ensure accuracy.
- Monitor staffing performance metrics, perform trend analysis, and highlight risks/opportunities.
- Support Senior Manager by hosting meetings, preparing presentations, and delivering concise insights.
- Operations management and compliance support for BCA Quality Skill Teams, hourly & salaried non-management.
- Develop and update scorecards and workforce forecasts for leadership at all levels.
- Provide visibility into gaps/opportunities by analyzing demographics, attrition, and workforce risk trends.
- Lead communications for skill teams, ensuring stakeholders remain aligned on objectives.
Executive Administrative Assistant
Collabera – Microsoft
08.2021 - 12.2021
- Supported VP of CO+I with executive-level reporting, scheduling, and cross-functional coordination: Executive administrative duties including travel arrangements (domestic & international), calendar management and submission of expense reports.
- Configure vendor accounts using HeadTrax.
- Establish equipment ordering and supply guidelines, ensuring lowest cost/best quality options.
- Spearheaded cross-team communications and morale events, boosting engagement by 30% through effective stakeholder collaboration.
Staff Analyst, Workforce Management Integration
The Boeing Company
01.2020 - 03.2021
- Extracted and reported staffing data for six skill teams, delivering performance-to-plan reporting to leadership.
- Supported reduction in force/redeployment analysis, applying data tracking methods.
- Standardized processes, documented improvements, and implemented a new transfer request metric.
- Served as Editor-in-Chief of a cross-functional newsletter, strengthening communication and branding skills.
- Produced recognition and morale programs that improved engagement across functional groups.
Multi-Office Manager
Jackson Hewitt Tax Services
12.2009 - 02.2015
- Managed three offices, recruited and trained staff, and oversaw client-facing marketing and workshops.
- Prepared financial reports and managed budgets, building strong skills in data accuracy and client communication.
- Prepared Individual and Business Tax Returns and developed a large client network.
Education
B.S. - Business Administration, Specialization in Marketing
Central Washington University
01.2018
Skills
- KPI Tracking & Performance Reporting
- Dashboard Maintenance & Data Extraction (Tableau, Excel)
- Data Validation & Quality Assurance
- Executive Summaries & Scorecards
- Business Management & Administration
- Stakeholder Communication & Cross-Functional Collaboration
- Forecasting & Risk Identification
- Process Improvements & Standardization
Certification
- Data Analytics Science
- Advanced Google Analytics
- HubSpot Inbound
Timeline
Quality Specialist, Workforce Strategy & Analytics
The Boeing Company
02.2022 - Current
Executive Administrative Assistant
Collabera – Microsoft
08.2021 - 12.2021
Staff Analyst, Workforce Management Integration
The Boeing Company
01.2020 - 03.2021
Multi-Office Manager
Jackson Hewitt Tax Services
12.2009 - 02.2015
B.S. - Business Administration, Specialization in Marketing
Central Washington University
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