Sanjna Manjunath
Nashville,TN
Summary
Results-driven operations leader skilled in talent acquisition, workforce management, data analytics, and AI automation. Expertise in conflict resolution and KPI ownership, with a focus on streamlining processes to enhance accuracy and team performance. Aiming to leverage a data-centric approach in an HR role that values analytical thinking and a commitment to fostering employee engagement.
Overview
7
7
years of professional experience
Work History
ATS Fleet Claims Specialist
Amazon
Nashville, Tennessee
06.2026 - Current
- Helped improve workflow efficiency by building a centralized tracker for cross-functional visibility into incident status, resolution timelines, and claims outcomes.
- Documented claim activity in Amazon case management systems to ensure accurate tracking and resolution.
- Coordinated communication among customers, carriers, and internal teams regarding claim status to facilitate timely updates.
Operations Manager
Nordstrom
Elizabethtown, Pennsylvania
12.2024 - 02.2026
- Drove a 15% increase in fulfillment accuracy by analyzing productivity metrics across fulfillment processes.
- Resolved associate performance and conduct issues through coaching conversations, corrective action documentation, and escalation when necessary.
- Championed diversity and inclusion on the sales floor by fostering an equitable team environment across a large, diverse associate population
- Interviewed, hired and onboarded 150+ candidates to staff a 3 shift operation, supporting capacity needs for peak
Associate Recruiter
Nordstrom
Elizabethtown, Pennsylvania
02.2024 - 12.2024
- Executed a high-volume talent acquisition pipeline, completing 65+ hires in just 3 months, managing the full recruitment lifecycle from sourcing to offer acceptance
- Designed and delivered onboarding experiences for new hires, ensuring seamless integration into team culture and operational expectations — reducing early attrition and accelerating time-to-productivity
- Partnered with hiring managers to define role requirements, screen candidates, and make data-informed hiring decisions in a fast-paced retail environment
- Utilized applicant tracking systems such as Workday to track applicants throughout the recruitment process.
Graduate Assistant
Indiana University of PA
Indiana, Pennsylvania
08.2023 - 12.2023
- Supported Indiana University of Pennsylvania faculty with research, grading, and course preparation
- Managed departmental records, files, and confidential student information
- Prepared reports, presentations, and reference materials for supervisors
Program Manager- Workforce management
24-7 Intouch
Bangalore, Karnataka, India
05.2021 - 07.2022
- Optimized shift scheduling and headcount allocation across 4 departments, improving seat utilization by 12% while keeping employee satisfaction scores above 80%
- Owned and reported on 15+ operational KPIs (AHT, occupancy, shrinkage, attrition, CSAT, SLA) across the network, delivering weekly and monthly business reviews to senior leadership
- Led change management for 2 major system/process transitions, developing communication plans, training materials, and stakeholder readiness assessments for 50+ impacted team members
Business Analyst
Pitstop Warehousing and Supplies
Bangalore, India
01.2020 - 05.2021
- Reduced manual reporting effort by 50% by automating recurring reports using SQL queries and scheduled dashboard refreshes, freeing up approximately 10+ hours/week for strategic analysis
- Reduced inventory holding costs by 18% through data-led re-order point analysis.
- Leveraged Excel and power BI dashboards to build dashboards tracking inventory turnover and service-level metrics.
Education
MBA - Supply Chain and Operations Management
Indiana University of Pennsylvania
Indiana, PA05-2024
BBA - General Management
Kannada University, Hampi
Hampi, India05-2022
Skills
- SQL
- Tableau
- Power BI
- Generative AI (ChatGPT, Amazon Quick, Copilot)
- AI-Assisted Reporting & Automation
- KPI Tracking & Performance Reporting
- Data-Driven Decision Making
- Data Visualization & Dashboard Development
- Case Management
- Conflict Resolution
- People analytics
- HRIS (Workday)
- Influencing Without Authority
- Empathy & Active Listening
Timeline
ATS Fleet Claims Specialist
Amazon
06.2026 - Current
Operations Manager
Nordstrom
12.2024 - 02.2026
Associate Recruiter
Nordstrom
02.2024 - 12.2024
Graduate Assistant
Indiana University of PA
08.2023 - 12.2023
Program Manager- Workforce management
24-7 Intouch
05.2021 - 07.2022
Business Analyst
Pitstop Warehousing and Supplies
01.2020 - 05.2021
MBA - Supply Chain and Operations Management
Indiana University of Pennsylvania
BBA - General Management
Kannada University, Hampi