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Heather Wood
North Richland Hills
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Service Specialist, II
Edward Jones
St Louis, MO
01.2023 - 09.2025
- Provided exceptional client support and resolved inquiries efficiently.
- Collaborated with financial advisors to enhance client portfolio management.
- Educated clients on investment options and account features effectively.
- Utilized proprietary software to process transactions and maintain accurate records.
Customer Service Representative
Crate and Barrel
Northbrook, IL
05.2021 - 03.2023
- Resolved customer inquiries through effective communication and product knowledge.
- Processed orders efficiently using point-of-sale systems and inventory management tools.
- Assisted customers in locating products and provided recommendations based on preferences.
- Handled returns and exchanges, ensuring compliance with company policies for customer satisfaction.
Educator
Multiple School Districts
Texas
08.2015 - Current
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance student understanding and participation.
- Assessed student performance through various evaluation methods to ensure academic growth.
- Collaborated with colleagues to develop interdisciplinary projects promoting critical thinking skills.
Education
Master of Science - Education
East Tennessee State University
Johnson City, TN05-2015
Master of Science - Communications
Appalachian State University
Boone, NC05-2010
Skills
- Project & Program Management
- Stakeholder Engagement
- Training Initiatives Coordination
- Cross-Functional Collaboration
- KPI Tracking & Performance Reporting
Timeline
Service Specialist, II
Edward Jones
01.2023 - 09.2025
Customer Service Representative
Crate and Barrel
05.2021 - 03.2023
Educator
Multiple School Districts
08.2015 - Current
Master of Science - Education
East Tennessee State University
Master of Science - Communications
Appalachian State University