Knowledgeable Nurse Manager with outstanding communication skills to ensure that messages are delivered purposefully and timely. Goal-driven to improve the quality and safety of patient care. Imaginative, enthusiastic, and dynamic qualities to positively impact the unit and hospital.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nursing Operations Manager
Orlando Health- Dr. P. Phillips Hospital
08.2023 - Current
Evaluates environment and makes recommendations to ensure delivery of quality service, optimal patient flow and comfort, safety, and compliance.
Ensures that continual improvement approach is implemented to measure actual performance against established standards for nursing and patient care.
Serves as agent of change, assisting leaders and team members in understanding importance, necessity, impact, and process of change.
Responsible for management of team members including recruitment, development, mentoring, retention, supervision, evaluation, and productivity.
Monitor and report throughput metrics for opportunities and develop process improvement plans using data and staff feedback.
Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
Co-Chair for Dr. P. Phillips Stroke Program council to improve patient outcomes and maintain accreditation through Joint Commission for Primary Stroke Center.
Clinical Assistant Nurse Manager
Orlando Health- Dr. P. Phillips Hospital
09.2019 - 08.2023
Act as resource for nursing, paramedics, and nursing assistants within department on policies and procedures.
Conduct mock EOC surveys and maintain staff preparations for Triennial Joint Commissions survey.
Participated in Large Scale Mass Casualty Drills acting as lead within emergency department to demonstrate departmental ability to manage community crisis and critical patients.
Primary Stroke Data Collector for emergency department and ED Chair for hospital stroke council. Primary role to collect data, develop team to implement rapid cycle testing, observe process and document barriers.
Charge nurse duties averaging 180-240 patients per day, including, but not limited to, maintaining patient flow within emergency department, collaborating with providers, and assist with patient service recovery.
Involvement and collaboration with quality specialist for Joint Commission Primary Stroke Accreditation.
Developed process improvement to enhance stroke process within emergency department to meet clinical practice guidelines resulting in decrease of door-to-needle times.
Lead ANM for Rapid Assessment to enhance patient flow and decrease LWBS rates.
Interim Educator September 2020-March 2021: completed all compliance documentation for lab and skills check-off, ensured compliance and completion of annual education, and completion of Annual Clinical Review.
Clinical Nurse IV
Orlando Health- Dr. P. Phillips Hospital
07.2014 - 09.2019
Clinical nurse engaged within Emergency Department to work on process improvements, enhance patient safety, deliver exceptional quality care, and collaborate with multidisciplinary professionals.
Unit preceptor for student nurses and new hire nurses to acclimate to department.
Relief Charge Nurse to oversee daily operations and staff, participate in hospital safety huddles, and provide shift report on department.
Engagement in Unit Nurse Practice Council, including acting Senator 2014-2015, Co-Chair 2015-2016, and Chair 2016-2018
Engagement in Hospital Nurse Practice Council, 2016-2018 to include monthly meetings and collaboration with Chief Nursing Operator and Inpatient Unit Nurse Chairs.
Process Improvement Project to Increase CEN Rates within Emergency Department, increased from 49% to 60%
Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans
Participated in quality improvement initiatives to improve patient care outcomes
Education
Bachelor of Science - Nursing
University of Central Florida
Orlando
07.2019
Associate of Science - Nursing
Valencia College
Orlando
05.2014
Accomplishments
Awarded the Nursing Excellence Award 2021 from Orlando Health, one of forty-six recognized nurses within the organization for extraordinary nursing care and engagement
Certification
Certified Emergency Nurse (CEN)
Board of Certified Emergency Nurses
Trauma Nurse Core Course (TNCC)
Emergency Nurses Association
NIHSS Certificate
National Institutes of Health Stroke Scale
Advanced Stroke Life Support (ASLS) Certified
American Heart Association
Timeline
Nursing Operations Manager
Orlando Health- Dr. P. Phillips Hospital
08.2023 - Current
Clinical Assistant Nurse Manager
Orlando Health- Dr. P. Phillips Hospital
09.2019 - 08.2023
Clinical Nurse IV
Orlando Health- Dr. P. Phillips Hospital
07.2014 - 09.2019
Bachelor of Science - Nursing
University of Central Florida
Associate of Science - Nursing
Valencia College
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