Amber Vass
Coconut Creek,Florida
Summary
Dynamic Veterinary Technician with a proven track record at Boca Veterinary Clinic, showcasing exceptional skills in Diagnostic Imaging and unparalleled customer service. Excelled in mentoring and streamlining clinic workflows, significantly enhancing team productivity. Demonstrated empathy and technical prowess, ensuring high-quality patient care and client satisfaction.
Overview
6
6
years of professional experience
Work History
Veterinary Technician
Boca Veterinary Clinic
Boca Raton, FL
02.2021 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Sales Associate
Forever 21
Boca Raton, FL
06.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Deli Associate
Ingles Supermarket
Cleveland, GA
04.2018 - 02.2019
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
Spanish River Community High School
Boca Raton, FL05.2018
Skills
- Diagnostic Imaging
- IV Medication Administration
- Pharmacy Duties
- Customer Service
- Coaching and Mentoring
- Problem-Solving
- Time Management
- Teamwork and Collaboration
Timeline
Veterinary Technician
Boca Veterinary Clinic
02.2021 - Current
Sales Associate
Forever 21
06.2019 - 03.2020
Deli Associate
Ingles Supermarket
04.2018 - 02.2019
Spanish River Community High School