Amber Waller
Fort Payne,AL
Summary
Accomplished Supervising Agent at Liberty National Life Insurance Company, adept in sales management and customer service. Leveraged problem-solving skills to enhance client satisfaction significantly. Excelled in a supervisory role, mentoring agents for optimal performance. Proficient in recordkeeping, demonstrated through meticulous client data management.
Overview
7
7
years of professional experience
Work History
Supervising Agent
Liberty National Life Insurance Company
Rainsville, AL
10.2017 - 05.2020
- Evaluated client risk profiles to recommend appropriate insurance coverage options tailored to their specific needs.
- Negotiated favorable terms for clients through strong interpersonal skills and industry expertise.
- Hired, trained and prepared agents to respond to customer complaints, inquiries, and handle any troubleshooting duties.
- Increased client satisfaction by providing exceptional customer service and addressing individual needs.
- Collected, arranged, and input information into database system.
Shipping and Receiving Manager
Alabama Wholesale Socks
Sylvania, AL
02.2015 - 10.2017
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Money Center Associate
Wal-Mart Supercenter
Fort Payne, AL
06.2013 - 02.2015
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Managed risk by adhering to established policies regarding account holds and check verification procedures.
- Established strong customer relationships by offering personalized assistance with banking services and transactions.
- Maintained security protocols, ensuring the safety of customer information and financial assets.
- Assisted customers with account inquiries, resolving issues promptly to maintain a high level of satisfaction.
Education
High School Diploma -
Fort Payne High School
Fort Payne, AL05.2006
Skills
- Resourceful
- Sales management
- Supervisory role experience
- Problem-solving skills
- Customer service and care
- Recordkeeping proficiency
Timeline
Supervising Agent
Liberty National Life Insurance Company
10.2017 - 05.2020
Shipping and Receiving Manager
Alabama Wholesale Socks
02.2015 - 10.2017
Money Center Associate
Wal-Mart Supercenter
06.2013 - 02.2015
High School Diploma -
Fort Payne High School