Amber Warner
New Oxford,PA
Summary
Dependable Customer Service Professional experienced in training employees and supporting team performance.
Ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to customer satisfaction and keeping accurate records.
Eager to learn more to advance professionally.
Overview
8
8
years of professional experience
Work History
Team Member
Rutters
East Berlin, Pennsylvania
09.2025 - Current
- Thrived in fast-paced work environment
- Multitasked efficiently to meet demands in fast-paced environment.
- Supported team members during busy shifts and completed routine tasks.
- Maintained a clean and organized work area throughout shift.
- Trained new team members using approved training materials and information.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Checked expiration dates on food items to maintain freshness and quality.
- Received, checked in, and stocked merchandise in accordance with store policies.
Assistant Manager
Rutters
East Berlin, Pennsylvania
07.2020 - 09.2025
- Trained team members on proper procedures, store policies, and customer service expectations.
- Addressed customer service concerns and complaints promptly to ensure customer satisfaction.
- Resolved conflict between team members to promote a positive work environment.
- Coordinated daily shifts, assigned tasks, and supported labor coverage.
- Conducted employee reviews to identify areas of improvement.
- Monitored inventory levels, ordered supplies, and restocked items to maintain optimal stock availability.
- Obtained RAMP and VGT certifications to ensure adherence to industry standards.
Direct Support Professional
Skills of Central PA
Hanover, Pennsylvania
08.2018 - 07.2020
- Assisted personal care, hygiene, and meal preparation for supported individuals
- Administered medications according to individual care plans and company procedures
- Organized oral medications for clients following dosage and schedule requirements.
- Supported individuals with daily living tasks in Skills of Central PA community homes
- Tracked and reported clients' progress based on observations and conversations.
- Documented service notes, behaviors, and daily activities in company records
- Performed basic household chores including laundry, cooking, and cleaning in community homes. (laundry, cooking, cleaning)
- Developed strong and trusting relationships with patients
Education
High School Diploma -
Bermudian Springs
York Springs06-2015
Skills
- Order management
- Inventory control systems
- Customer service
- Customer engagement
- Data entry accuracy
- Computer literacy
- Time management
- Task prioritization
- Reliable
- Dependable attendance
- Verbal communication
- Written communication
- Positive attitude
- Communication skills
Timeline
Team Member
Rutters
09.2025 - Current
Assistant Manager
Rutters
07.2020 - 09.2025
Direct Support Professional
Skills of Central PA
08.2018 - 07.2020
High School Diploma -
Bermudian Springs