Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Warren

(480)392-5045
Chandler,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Guest Services Associate

Great Wolf Lodge Resort
Scottsdale, AZ
08.2021 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Server Shift Leader

Angry Crab Shack
Mesa, AZ
06.2020 - 08.2021
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.

Server

Cracker Barrell Old Country Store
Mesa, AZ
02.2016 - 03.2019
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Administrative Assistant

First Impressions Security Doors
Mesa, AZ
04.2012 - 09.2014
  • Executed record filing system to improve document organization and management.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Education

Undergraduate - Cosmetology

Empire Beauty School - Mesa
Mesa, AZ
07.2016

Skills

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Information Inputting
  • Customer Service and Assistance
  • Answering Customer Questions
  • Inbound and Outbound Calling
  • Microsoft Office
  • Microsoft Outlook

Timeline

Guest Services Associate

Great Wolf Lodge Resort
08.2021 - Current

Server Shift Leader

Angry Crab Shack
06.2020 - 08.2021

Server

Cracker Barrell Old Country Store
02.2016 - 03.2019

Administrative Assistant

First Impressions Security Doors
04.2012 - 09.2014

Undergraduate - Cosmetology

Empire Beauty School - Mesa

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Amber Warren(480)392-5045