AMBER WARREN
The UPS Store Inc.
Panama City,FL
1
Language
13
years of professional experience
Detail-oriented professional with proven skills in customer service and inventory control. Experienced in enhancing customer satisfaction and streamlining operations within retail environments.
Work History
Assistant Store Manager
1 Year 9 Months- Assisted in managing daily operations to enhance customer satisfaction and store performance.
- Executed inventory management processes to maintain optimal stock levels and reduce discrepancies.
- Trained and supported staff in customer service best practices and operational procedures.
- Collaborated with team members to implement promotional strategies, boosting product visibility.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Resolved customer inquiries and issues promptly, fostering a positive shopping experience.
Receptionist
2 Years 9 Months- Managed appointment scheduling and patient check-ins to streamline office operations.
- Provided front desk support, addressing patient inquiries and ensuring a welcoming environment.
- Maintained accurate patient records using electronic health record (EHR) systems for data integrity.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Implemented organizational strategies that improved office workflow and reduced wait times.
CASHIER/Shelf Stocker
6 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing service quality and satisfaction.
- Maintained clean and organized checkout areas to promote a welcoming environment.
- Collaborated with team members to ensure smooth operational workflows during peak hours.
Team Lead
3 Years- Led cross-functional teams to enhance project delivery and efficiency.
- Developed training programs to improve team performance and knowledge retention.
- Implemented process improvements, resulting in streamlined operations and reduced downtime.
- Coordinated resource allocation to optimize workload distribution across projects.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Receptionist
2 Years 7 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure data integrity.
- Coordinated communication between medical staff and patients, facilitating seamless information flow.
Education
GED
Associate of Applied Science - Business Administration
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Inventory control
Store organization
Time management
Team building and leadership
Attention to detail
POS systems
POS systems operations
Strategic planning
Languages
English
Full Professional
Timeline
Assistant Store Manager
The UPS Store Inc.
11.2024 - CurrentRead More
Receptionist
MEDICAL HEART ASSOCAITES
01.2022 - 10.2024Read More
CASHIER/Shelf Stocker
Publix
03.2021 - 09.2021Read More
Team Lead
AT&T Store
01.2017 - 01.2020Read More
Receptionist
ALFRED SALBIA FAMILY SERVICE CENTER
01.2014 - 08.2016Read More
George C Wallace Community College
Associate of Applied Science from Business Administration
Read More
George C Wallace Community College
GED
Read More