Amber Watts
Rockledge
Summary
Diligent Health Information Technician with comprehensive background in managing patient records and ensuring data accuracy. Skilled in maintaining compliance with healthcare regulations and enhancing workflow efficiencies. Demonstrated expertise in healthcare systems and patient confidentiality.
Overview
11
11
years of professional experience
Work History
Health Information Tech II
HealthFirst
06.2025 - Current
- Proficiently navigates through Microsoft Word and Excel.
- Responsible for verifying and sending reports and/or previous records to surgery queues or physician offices for scheduled visits 98% of the time.
- Managed patient health records using electronic health record (EHR) systems to ensure data accuracy and compliance.
- Scans batches/documents and writes scanned and indexed batches to the appropriate queue according to departmental policy and procedure at least 98% of the time. Indexes documents according to departmental policy and procedure to the correct patient, account, and document type at least 98% of the time.
- Performs the Adjust Document Index function to include correctly inserting, splitting, moving, and appending pages/documents when and where appropriate, at least 98% of the time.
- All discharged charts are reconciled in the HIM department upon discharge. Checks the daily discharge log to ensure receipt of all records, and follows up on records not received at least 98% of the time.
- Ensures that all patient records are received within 24 hours of discharge, reporting to the HIM supervisor or HIM manager when unable to obtain a patient record.
Parts Consultant
Percepta
01.2023 - 07.2024
- Assist with purchase processes and document interactions for seamless service remotely.
- Handle inbound communications via Ford Ecommerce Portal efficiently.
- Utilize multiple systems to deliver accurate and prompt customer support while speaking to customer on phone.
- Drive customer satisfaction and sales growth through expert product knowledge and personalized support in Ford's e-commerce ecosystem.
- Optimize online sales processes, enhancing customer experience and boosting conversion rates through strategic incentive implementation.
- Leverage multiple systems to streamline customer interactions, ensuring prompt and accurate information delivery across digital platforms.
Field Technician
Essential Enterprises Solutions
01.2021 - 01.2022
- Diagnosed and repaired IT hardware, ensuring optimal performance and minimal downtime.
- Installed and configured computer systems, enhancing organizational efficiency.
- Collaborated with departments to address technical needs, implementing effective IT solutions.
- Conducted comprehensive hardware and software diagnostics, implementing targeted solutions to enhance system performance and reliability.
- Partnered with diverse departments to assess IT needs, developing and deploying tailored solutions that improved operational efficiency.
- Successfully installed and configured telecommunications systems across 50+ locations monthly, leveraging diagnostic tools and software to ensure a 99% uptime for all client networks.
Merchandiser/Sales Associate
Walmart
01.2015 - 01.2022
- Organized merchandise displays to boost sales and reduce overstock.
- Fostered customer trust through personalized service.
- Informed customers and coworkers about promotions and policies.
- Managed calls, processed payments, and ensured accurate transactions.
- Guided customers in locating products and provided expert advice.
Merchandise
Apollo Retail Specialist
01.2017 - 01.2021
- Updated displays to boost sales, enhancing product visibility and customer engagement.
- Organized materials efficiently, ensuring timely and accurate display setups.
- Created eye-catching displays, driving increased revenue through strategic product placement.
- Reimagined product displays to boost visibility, driving customer engagement and sales growth through strategic merchandising techniques.
- Meticulously implemented plans and sketches, ensuring consistent shelf arrangements that enhanced product presentation and accessibility.
Education
Bachelor of Science - Health Information Management
Rasmussen University
05-2026
GED - undefined
Brevard Adult Education Center
01.2015
Skills
- Proficient in Microsoft applications
- Prioritization and scheduling
- Data entry with effective communication
- 30 WPM
- HIPAA regulations
- Medical office procedures
- Document scanning
- Records management
- Health information systems
Timeline
Health Information Tech II
HealthFirst
06.2025 - Current
Parts Consultant
Percepta
01.2023 - 07.2024
Field Technician
Essential Enterprises Solutions
01.2021 - 01.2022
Merchandise
Apollo Retail Specialist
01.2017 - 01.2021
Merchandiser/Sales Associate
Walmart
01.2015 - 01.2022
GED - undefined
Brevard Adult Education Center
Bachelor of Science - Health Information Management
Rasmussen University