Amber White
Panama City,FL
Summary
Results-driven administrative professional with over 7 years of experience in customer service, adept at facilitating seamless internal and external communications. Proven expertise in scheduling appointments and proficiently navigating diverse systems, with a strong troubleshooting keenness. Eager to leverage this skill set in a Branch Manager role at PeopleReady.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staffing Specialist
PeopleReady
02.2023 - Current
- Ensures the continual maintenance of operational and financial excellence, driving a weekly gross profit of $30,000+
- Takes charge of comprehensive personnel management for our temporary workforce, overseeing payroll, recruiting, dispatching, and supervising associates assigned to our valued customers
- Conducts thorough safety site visits to guarantee hazard-free job orders, providing coaching and guidance to associates and customers in case of any discrepancies
- Adept at prompt and effective communication, addressing emails, texts, and calls to swiftly resolve issues and attend to inquiries while managing a daily influx of over 100+ temporary associates.
Billing/Collections Specialist
VIVINT Smart Home
05.2020 - 07.2021
- Cultivates and nurtures positive customer relationships through both inbound and outbound calls, consistently exceeding daily metrics with over 300 calls
- Successfully addresses and resolves billing issues and escalations, demonstrating proficiency in managing diverse customer concerns
- Efficiently processes and updates customer payment methods, contributing to a substantial collections achievement of $25,000 and beyond daily
- Proactively assists customers in reinstating accounts to bring accounts up to date
- Meticulously updates customers' personal information, ensuring a comprehensive and streamlined customer experience.
Customer Service Representative
Loan Max Title Loans
12.2018 - 03.2020
- Upholds the integrity of customer information in the Point of Sale system and filing cabinets to safeguard transactions and private details
- Proficiently processes loans, consistently meeting and exceeding established standards
- Conducts daily collection calls, successfully managing procedures that result in collections beyond $10,000
- Performs comprehensive assessments of internal and external vehicle conditions, ensuring alignment with company standards
- Utilizes these evaluations to independently determine approved loan amounts based on the assessed value of the vehicle
- Implements strategic retention efforts when appropriate.
Salon Coordinator/ Director, Salon Twist
11.2017 - 12.2018
- Efficiently places orders for diverse product lines, proactively maintaining optimal stock levels in accordance with client requests
- Executes daily payments exceeding $30,000 and achieves daily product sales amounting to $900
- Assumes a directorial role, overseeing the resolution of system issues, maintenance concerns, paycheck discrepancies, and all aspects related to salon operations
- Manages various reports, including end-of-month reports, ensuring seamless communication with stakeholders
- Proficiently operates multiple software programs for client booking and communication, contributing to a highly effective and organized workflow.
Aviation Structural Mechanic (Day shift supervisor/ Trainer)
United States Navy
09.2014 - 07.2016
- Directly supervises a team of over 50 flight line personnel, demonstrating leadership and managerial expertise
- Ensures the safety of flight line personnel through the execution of over 30 safety checks on equipment every shift change
- Facilitates weekly web-based training assignments to enhance team proficiency
- Manages entry-level documents for incoming sailors, ensuring a smooth onboarding process
- Oversees the maintenance of aircraft airframe and structural components for a fleet of 7 distinct jets valued at a total of 141.7 million dollars each, showcasing a high level of responsibility and supervisorial experience.
- Reduces downtime for aircraft repairs through efficient troubleshooting and diagnosis of structural issues.
Education
High School Diploma -
Stanwood High School
Stanwood, WA06.2014
Skills
- Operational Efficiency
- Client Relationship Management
- Adaptability
- Team Development
- Strategic Decision-Making
Certification
OSHA-10
Timeline
Staffing Specialist
PeopleReady
02.2023 - Current
Billing/Collections Specialist
VIVINT Smart Home
05.2020 - 07.2021
Customer Service Representative
Loan Max Title Loans
12.2018 - 03.2020
Salon Coordinator/ Director, Salon Twist
11.2017 - 12.2018
Aviation Structural Mechanic (Day shift supervisor/ Trainer)
United States Navy
09.2014 - 07.2016
High School Diploma -
Stanwood High School