Amber White
Bally's Hotel & Casino
Dayville,CT
18
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Table Games Dealer
1 Year- Dealt various table games, ensuring adherence to house rules and regulations.
- Provided exceptional customer service, enhancing guest experience during gaming sessions.
- Monitored gameplay for fairness and compliance with casino policies.
- Assisted in training new dealers on game procedures and operational standards.
- Resolved conflicts between players, upholding a positive gaming atmosphere.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
Table Games Dealer
3 Years 4 Months- Maintained accurate chip counts and handled cash transactions efficiently.
- Engaged guests by explaining game rules and strategies to promote participation.
- Collaborated with team members to optimize workflow during peak hours.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Monitored game for potential security risk to protect operation and players.
Shift Leader
7 Months- Supervised daily operations to ensure compliance with food safety standards and quality control.
- Trained new staff on operational procedures and customer service best practices.
- Streamlined inventory management processes, reducing waste and improving supply efficiency.
- Coordinated shifts and delegated tasks to optimize team performance during peak hours.
- Conducted regular performance evaluations, providing feedback to enhance team skills and productivity.
Lead Packer
1 Year 8 Months- Trained and mentored new team members on efficient packing techniques and equipment usage.
- Implemented process improvements that reduced packing time and enhanced workflow efficiency.
- Coordinated with inventory management to ensure accurate stock levels for timely order fulfillment.
- Collaborated with management to streamline operational procedures, resulting in improved team performance.
- Led a highly motivated team of packers towards achieving daily targets while fostering a positive work culture.
- Maximized space utilization within the warehouse through strategic planning and organization of packed goods ready for shipment.
- Managed time-sensitive packing orders with precision and attention to detail, ensuring the timely dispatch of products in line with customer expectations.
Shift Leader
4 Years 6 Months- Monitored cash handling procedures to maintain accuracy in transactions and minimize discrepancies.
- Implemented promotional strategies to enhance customer engagement and drive sales growth.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Supervisor
2 Years 5 Months- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored team members, enhancing skills and improving service efficiency.
- Managed inventory levels, reducing waste and optimizing stock replenishment processes.
- Implemented new procedures to streamline workflows, increasing overall productivity of shift operations.
- Enforced company policies and regulations with employees.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Education
Certified Phlebotomy Technician - Phlebotomy
High School Diploma
Skills
Reliability and punctuality
Excellent customer service
Keen observation
Patience and composure
Quick decision making
Memory retention
Stress tolerance
Strong mathematical skills
Quick thinking
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Timeline
Table Games Dealer
Bally's Hotel & Casino
09.2022 - 09.2023Read More
Table Games Dealer
Bally's Hotel & Casino
07.2016 - 11.2019Read More
Shift Leader
Subway
05.2014 - 12.2014Read More
Lead Packer
Staples
03.2012 - 11.2013Read More
Shift Leader
Dunkin' Donuts
07.2008 - 01.2013Read More
Shift Supervisor
KFC/Taco Bell
10.2005 - 03.2008Read More
Quinebaugh Community College
Certified Phlebotomy Technician from Phlebotomy
Read More
Plainfield High School
High School Diploma
Read More