Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Amber Wilburn

Sr. Client Support Representative
Pasadena,MD.

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced working with teams to accomplish short- and long-term project goals, while managing budgets and monitored project costs. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work History

Sr. Production Coordinator

Tray Inc
Glen Burnie, MD.
10.2016 - Current
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Modified and directed project plans to meet organizational needs.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Cross-trained existing employees to maximize team agility and performance.

Billing Specialist

Tray Inc
Glen Burnie, MD
10.2016 - 05.2018
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Kept vendor files accurate and up-to-date to expedite payment processing.

Education

Associate of Science - Healthcare Business

University of Phoenix
Tempe, AZ
03.2015 - 05.2016

Skills

    Customer/Client Support

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Timeline

Billing Specialist

Tray Inc
10.2016 - 05.2018

Sr. Production Coordinator

Tray Inc
10.2016 - Current

Associate of Science - Healthcare Business

University of Phoenix
03.2015 - 05.2016

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Amber WilburnSr. Client Support Representative