Amber Williams

• Increased sales by offering advice on purchases and promoting
additional products.
• Achieved monthly sales goals by promoting product benefits and
enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding
service delivery.
• Reached out to customers after completed sales to evaluate
satisfaction and determine immediate service requirements.
• Organized sales paperwork, presented proposals and finalized
contracts.

• Created schedules and dispatched drivers to various sites in US.
• Oversaw scheduled routes to ensure appropriate coverage by
delivery drivers.
• Spoke with customers to ensure that expectations regarding
deliveries had been met or exceeded.
• Provided customers contacting call center with exceptional service
and support.
• Investigated and resolved customer and vendor issues to retain
business.
• Alerted personnel of road and weather hazards to minimize
accidents and delays.

• Assigned tasks to associates to fit skill levels and maximise team
performance.
• Conducted inventory counts by assessing current state of inventory
integrity against target accuracy levels and tracking variances.
• Established and created training programs to enhance employee
knowledge of best practices, resulting in improved customer
satisfaction.
• Interviewed, hired and trained new employees.
• Supervised staff performing daily activities.
• Verified and confirmed staff schedules to properly cover shifts.
• Managed 25 servers and staff members to effectively foster team-
oriented environment.