Amber Williams
Grandville,MI
Summary
Experienced with strategic account management to enhance client relationships and drive revenue growth. Utilizes innovative sales techniques to close high-impact deals and meet organizational goals. Track record of effective communication and negotiation, ensuring long-term client satisfaction.
Overview
14
14
years of professional experience
Work History
Account Executive
Pivital, Inc.
11.2024 - 03.2025
- Analyzed client needs to recommend tailored product solutions
- Negotiated sales terms, pricing, and contracts to close deals
- Built and nurtured long-term client relationships
Head of Sales, North America
Gaichu Managed Services, LLC
11.2020 - 07.2024
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
- Led strategic growth initiatives, driving significant revenue increases across North America
- Secured new business by targeting enterprise and mid-market clients for IT managed services
- Cultivated long-term partnerships through consultative, client-focused selling
- Collaborated with channel partners to expand market presence and service offering
Vendor Manager/ Executive Assistant to VP of Engineering & Support
Procurri, formerly Congruit LLC
08.2016 - 10.2020
- Managed global vendor relationships and Field Nation administration
- Oversaw cost tracking, invoicing, and reconciliation for T&M and SOW-based work
- Coordinated service agreements, asset tracking, and Salesforce database accuracy
- Vetted global engineering resources and managed onboarding processes
- Supported curriculum development and training record management for engineering staff
- Led hiring processes: liaised with recruiters, scheduled interviews, and negotiated rates
Billing Specialist
Congruity/Procurri
08.2016 - 12.2018
- Handled customer invoicing, credit memos, and procurement
- Assisted daily general accounting functions for the Finance Director
- Managed purchase orders and accounts receivable
Accounts Payable/Administrative Assistant
J&J Technologies
10.2010 - 08.2016
- Processed vendor invoices, credit memos, and purchase order reconciliation
- Resolved vendor inquiries and discrepancies
- Generated customer invoices and supported payroll accuracy through ADP auditing
- Maintained employee time-off records and performed general administrative duties
Education
Bachelor of Science - Interior Design
01.2005
FIDER & NASAD Accredited
Skills
- MS Word
- Excel
- Outlook
- PowerPoint
- Salesforce
- Account management
- Relationship building and management
Timeline
Account Executive - Pivital, Inc.
11.2024 - 03.2025
Head of Sales, North America - Gaichu Managed Services, LLC
11.2020 - 07.2024
Vendor Manager/ Executive Assistant to VP of Engineering & Support - Procurri, formerly Congruit LLC
08.2016 - 10.2020
Billing Specialist - Congruity/Procurri
08.2016 - 12.2018
Accounts Payable/Administrative Assistant - J&J Technologies
10.2010 - 08.2016
Chamberlayne School of Design, Mount Ida College - Bachelor of Science, Interior Design
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