Amber Williams-Troutman
Houston
Summary
Strategic and results-driven professional with 10+ years of progressive experience in operations management, workforce leadership, and organizational development. Skilled in optimizing business processes, leading teams, and ensuring compliance across multiple industries. Recognized for fostering collaboration, implementing innovative solutions, and driving measurable improvements in efficiency, engagement, and service delivery. Trilingual communicator (English, Spanish, Creole) with a proven ability to build trust and deliver excellence in fast-paced, high-growth environments.
Overview
2026
2026
years of professional experience
Work History
HR Generalist I & Payroll Specialist
The Chill Brothers LLC
Houston
04.2024 - Current
- Manage full-spectrum HR functions, including employee relations, benefits, and compliance, while overseeing payroll for 150+ employees.
- Partner with leadership to support organizational growth, policy implementation, and cultural integration during M&A transitions.
- Designed and streamlined onboarding/offboarding processes, reducing administrative errors and improving employee experience.
- Collaborated cross-functionally to align HR strategies with business goals, strengthening overall workforce efficiency.
Supervisor – Radiology Scheduling
Physicians Regional Medical Center
Naples
11.2012 - 01.2023
- Directed daily operations of the radiology scheduling department, supervising staff and ensuring smooth patient workflows.
- Developed standardized training programs and workflow guides, improving scheduling accuracy and patient satisfaction.
- Served as Interim Manager, leading team development, compliance oversight, and operational decision-making.
- Partnered with clinical and administrative leaders to align scheduling practices with hospital-wide objectives.
Interim Supervisor – CB Precertification
Physicians Regional Medical Center
Naples
05.2018 - 01.2021
- Oversaw precertification operations, achieving significant improvements in approval accuracy and turnaround time.
- Established collaborative processes with physicians and insurers to strengthen compliance and reduce denials.
Lead Precertification
Physicians Regional Medical Center
Naples
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
B.S. - Business Administration
University of the People
A.A. - Associate of Arts
Florida SouthWestern State College
Naples, FLLely High School
Naples, FLSkills
- Strategic Operations Management
- Organizational Development & Compliance
- Payroll & HRIS Administration
- Process Improvement & Workflow Optimization
- Staff Training
- Leadership
- Mentorship
- Cross-Functional Collaboration
- Employee & Client Relations
- Trilingual
- Employee onboarding
- Benefits administration
- Workflow optimization
- Project coordination
- Strategic planning
- Training development
Timeline
HR Generalist I & Payroll Specialist
The Chill Brothers LLC
04.2024 - Current
Interim Supervisor – CB Precertification
Physicians Regional Medical Center
05.2018 - 01.2021
Supervisor – Radiology Scheduling
Physicians Regional Medical Center
11.2012 - 01.2023
Lead Precertification
Physicians Regional Medical Center
B.S. - Business Administration
University of the People
A.A. - Associate of Arts
Florida SouthWestern State College
Lely High School