John Paul Urquidez
HR Executive
Albuquerque,NM
Summary
Dynamic HR Talent Acquisition leader recognized for innovative strategies and a results-oriented mindset in fast-paced environments. Expertise in reducing employee turnover and developing effective tactics that engage all levels of leadership, driving organizational growth and increasing revenue. Seasoned Vice President with extensive experience in employee development, customer service, and analytics, skilled at delivering compelling presentations to clients that foster new business opportunities and enhance brand visibility. Committed to optimizing operations and motivating teams while maintaining a focus on strategic planning and change management to meet evolving industry demands.
Overview
22
22
years of professional experience
Work History
VP of Global HR – Talent Acquisition
Bank of America
05.2019 - 05.2025
- Manage and hire Professional, Management, Directors and 20 Global HR Employees in Talent and HR full cycle recruitment.
- Partner with C - level Executives and HR Business Partners and HR COE’s to develop diversity metrics, dynamics, and strategies to influence year over year results.
- Lead, mentor and develop Global Talent Acquisition partnerships by driving high quality Talent Management practices within respective regions and collaborate with Chief Human Resources Officer and all C-level Officers.
- Build and Manage relationships with Executives and Senior leaders across Wealth Management.
- Assist the company with developing targeting candidate sourcing strategies for leadership trainees, women, veterans, and ethically diverse candidates.
- Act as the principal liaison between all lines of business, sub-group/divisional HR teams and contractors.
- Overall Performance Management- design strategies to drive performance and productivity to best position the BU for success.
- Develop and role out enterprise – wide communications for stakeholder updates, employee and manager emails and all talent systems.
HR Business Partner - Contractor
PNM Resources
03.2019 - 04.2019
- Responsible for development/managing new hire orientation.
- Build/maintain University recruiting programs (Texas, Arizona, NM).
- Facilitate train the Talent Acquisition & HR process across all locations.
- Partner with managing Directors and Hiring Managers to assess, determine and coordinate the filing of Human Capital.
- Develop, track and report benefits and exit interviews.
- Identify (RFP) and develop vendor management (Monster, LinkedIn, Facebook, etc).
- Responsible for Employment Law related investigations (EEOC, OFCCP, hearings).
- Positions filled: Sales, Operations, IT, Finance, Corporate, Executive, Call Center.
- ATS: Peoplesoft, Taleo, Kenexa.
- New Mexico/Texas
Director of Talent Acquisition
Alorica
09.2016 - 01.2019
- Managed a team of 18 human resources professionals in the areas of recruitment, employee relations, payroll, new hire and benefits orientation.
- Implemented new referral program and social media and external/internal job fairs to include entry level to Sr. Level Management.
- Reduced the time to complete interviews / onboarding timelines by 44% and increased accuracy percentage in Taleo applicant tracking audits to 100%.
- HRIS System Experience: Recruiting (ATS), Workday, Oracle-Taleo, Core HR, Compensation, Training, Self Service, Onboarding, Performance and Succession planning.
- Drastically reduced Training attrition by 48% while launching and developing processes for USAA Banking campaign, which is the most advanced in online banking systems in the industry.
- Built a culture of winning and teamwork which resulted in high performance and collaboration throughout the Talent Acquisition Team which consisted of 18 direct reports.
- Developed and launched multiple new client systems which consisted of a new ATS (iCIMS), Banking, Health Systems, Hospitality and Vendors, Staffing Model and several dashboards.
- Surpassed company expectations and was promoted to Director of Western Region sites.
- Western United States
Co-Owner - Sold
Pointbreak Tech Solutions LLC
02.2016 - 09.2017
- Developed and proactively grew a Talent Agency with large contracts in Energy, healthcare, manufacturing, and retail.
- Demonstrated ability of filling location's staff by attracting employees of other technologies and through my developed website.
- Walked into 56% vacancy after acquisition/project announcement, achieved goal of 100% staffed with Vesper Energy.
- Set standard for Account Managers resulting in explosive growth of 135% to goal by candidate lead generation and candidate pipeline quota.
- New Mexico, Texas, Arizona
HR Manager
Webb Based
02.2016 - 03.2026
- Managed all HR functions including employment hearings, onboarding, benefits, and employee relations.
- Piloted and launched a new ATS system across the division.
- Developed and directed all HR functions for a portfolio of clients virtually, and onsite.
- Strong HR, Talent Solutions experience with aligning the business goals to the employee performance.
- Built relationships with all levels of Operations Management (Supervisors to Vice Presidents; both Regional, Divisional, and HQ's).
- Managed a team of four human resources professionals in the areas of recruitment, preliminary payroll administration, leave of absence administration and new hire orientation.
- New Mexico
Sr. Enterprise Account Manager
CenturyLink
08.2014 - 02.2016
- Developed and fostered C- Level relationships resulting in 38% growth in enterprise accounts.
- Initiated relationships with 3rd party vendors to ensure staffing levels were achieved.
- Involved in Chamber of Commerce and networking events to drive business and community awareness.
- Partnered with Kirtland Federal Credit Union to help reduce budget costs while improving technology in Service and Sales Department.
- Piloted, implemented and negotiated multiple new contracts and company initiatives (Audatex, Multiple Service Providers, Insurance Partnerships, IRA Plan).
- New Mexico
Sr. Enterprise Account Manager
HP
06.2010 - 07.2013
- Increased new market share in mid-market space by 210% for Image and Printing solutions.
- Developed and Managed an Account Team to grow partner relationships through marketing plans and CPM advertising campaigns. Closed the largest law firm in Manhattan – Lowenstein Sadler.
- Attained an average of 145% to quota year over year.
- Responsible for high level product presentations, events, solutions engineering, and escalations with all current and new customers.
- Chosen as HP U.S. Ambassador team member to create awareness and the benefits of technology to lower income communities throughout the United States.
- New York – New Jersey
Human Resources Recruiting Manager
Stream
02.2004 - 06.2010
- Managed and supported all recruiting staff of 12, onboarding, and benefits analysis for AT&T Wireless, U.S Cellular, Comcast, Verizon Wireless, Phillips, and H&R Block.
- Developed full lifecycle human resources recruiting model which was implemented into the business and achieved overall increase in fill rates of 54% and quicker onboarding time.
- Implemented Taleo applicant tracking system which reduced wait time of candidates and increased compliance measures.
- Lead the execution of an HR project plan for a new site in Tyler, Texas resulting in highly successful on-time and on budget opening in 2008.
- Managed reduction in force efforts, working closely with operational leadership teams; conducted due diligence audits for adverse impact issues and assisted in executing conversations with affected associates.
- Arizona, New Mexico, California, Texas
Education
Business Management Degree - undefined
University of Phoenix
Skills
- Leadership in organization
- Strategic HR partnerships
- Workplace relations management
- Client relationship management
- Project management expertise
- Records management
- Effective strategic planning
- Talent management proficiency
- Strategic Operations Management
- Performance Optimization
- Tactical Planning
- Global workforce development
Awards
- Awarded Alorica Game Changer Award for exceeding all metrics for one of their largest RPO accounts (USAA Banking) based on client feedback, delivery and growth.
- Awarded Pockets of Excellence Award for Speed of Execution. Showcased in company video and presented at Elite IAPO Conference.
- Bank of America President's Club 2023
Committees And Community Involvement
- Volunteer, Board of Directors | Eagle Ridge Gymnastics | Chairman LandSync Inc
- Volunteer | Advocates for Human Rights
- Salvation Army
- Boys 13U Baseball Coach
- NMAA Partner, Volcano Vista High School Freshmen Baseball Coach
- VFW Committee
- Veterans Integration
Profiles
www.linkedin.com/in/john-paul-urquidez, https://bold.pro/my/john%2Dpaulurquidez%2D250929174233/718r
References
Upon request
Hobbies and Interests
Head Coach for Local High School freshman baseball team (7 years)
Volunteer Experience
Cultivated strong network of providers delivering necessary assistance to Senior community.
Timeline
VP of Global HR – Talent Acquisition
Bank of America
05.2019 - 05.2025
HR Business Partner - Contractor
PNM Resources
03.2019 - 04.2019
Director of Talent Acquisition
Alorica
09.2016 - 01.2019
Co-Owner - Sold
Pointbreak Tech Solutions LLC
02.2016 - 09.2017
HR Manager
Webb Based
02.2016 - 03.2026
Sr. Enterprise Account Manager
CenturyLink
08.2014 - 02.2016
Sr. Enterprise Account Manager
HP
06.2010 - 07.2013
Human Resources Recruiting Manager
Stream
02.2004 - 06.2010
Business Management Degree - undefined
University of Phoenix