Amber Williamson
Fort Myers,FL
Summary
Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Optician Technician
Walmart
1619 Delprado Blvd Cape Coral
05.2018 - 01.2025
- Assisted customers in selecting eyewear based on prescription requirements and personal preferences.
- Performed adjustments and repairs on eyeglasses to ensure proper fit and functionality.
- Maintained inventory of optical products, ensuring availability for customer needs.
- Educated patients on lens options and proper care for eyewear products.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Implemented workflow improvements that enhanced service delivery times and customer satisfaction.
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Safeguarded patient privacy by diligently adhering to HIPAA regulations when handling sensitive information.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Collaborated with optometry staff to reach individual and team goals.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Developed strong relationships with vendors to negotiate competitive pricing for frames and lenses, maximizing profitability without sacrificing quality.
- Conducted regular inventory checks to ensure accurate stock levels and promptly reordered supplies as needed, reducing the risk of shortages during peak times.
- Collaborated with optometrists to support efficient patient flow during ocular exams.
- Trained new technicians on equipment usage and customer service protocols.
- Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
- Maintained up-to-date knowledge of industry trends, ensuring patients received the most advanced lens technologies available.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Identified issues during preliminary exam and addressed concerns with physician.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
ODP- Online Digital Pickup
Walmart
1619 Delprado Blvd
05.2018 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Cashier
Walmart
1619 Delprado Blvd Cape Coral Fl
05.2018 - 01.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained accurate cash register balances during shifts.
- Collaborated with team members to streamline checkout procedures.
- Trained new employees on cash handling and customer service protocols.
- Resolved customer complaints effectively, fostering positive relationships.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Key Holder
Dollar General
Dothan, AL
08.2015 - 02.2017
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Managed cash register operations, handling transactions efficiently and accurately.
- Trained and mentored new staff on store processes and customer service standards.
- Maintained inventory levels through regular stock checks and effective restocking practices.
- Ensured compliance with safety regulations, promoting a secure shopping environment for customers and staff.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
- Implemented energy-saving measures, reducing overhead costs without compromising store functionality.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Enhanced store security by meticulously following all opening and closing procedures.
- Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
- Improved team morale and efficiency through effective delegation and clear communication.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
- Conducted regular product trainings for staff, boosting their confidence and sales capabilities.
- Fostered culture of accountability and excellence, leading by example and encouraging team growth.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
- Increased sales by providing exceptional customer service and product knowledge.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Cashier
Dollar Tree
Capoe Coral
05.2012 - 05.2015
- Implemented strategies to reduce transaction wait times for customers.
- Monitored inventory levels and restocked merchandise as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced shopping experience, provided product information and location assistance.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Maintained accurate cash register balances during shifts.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Penn Foster High School
Cape Coral, FL01-2023
Skills
- Optical measurements
- Optical dispensing
- Visual acuity testing
- Insurance verification
- Time management
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Self motivation
- Patient care coordination
- Medical terminology
- Professionalism
- Time management abilities
- Continuous improvement
- Professional demeanor
- Physician assistance
- Sterilization procedures
- Patient follow-up
Timeline
Optician Technician
Walmart
05.2018 - 01.2025
ODP- Online Digital Pickup
Walmart
05.2018 - 01.2025
Cashier
Walmart
05.2018 - 01.2025
Key Holder
Dollar General
08.2015 - 02.2017
Cashier
Dollar Tree
05.2012 - 05.2015
High School Diploma -
Penn Foster High School