Amber Wilson
Troy,MO
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at LGCY Power, adept in strategic planning and problem resolution. Skilled in team leadership and project management, I excel in fostering high-performing teams and streamlining workflows, significantly improving service delivery and fostering key industry partnerships. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of professional experience
Work History
Site Survey Manager for MO and IL
LGCY Power
11.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member and sub-contractor conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained in departments to maximize agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel working in marketing, sales and site survey capacities.
Site Surveyor
Sustainable Solar LLC
03.2021 - 11.2023
- Ensured adherence to local regulations by staying up-to-date on zoning laws and property boundaries.
- Reduced errors in construction projects by providing precise measurements and stakeout points for building foundations, utilities, and roadways.
- Assisted in resolving property disputes by interpreting legal documents related to land ownership or easements accurately.
- Identified potential issues during site visits by proactively communicating with construction teams.
- Increased client satisfaction with thorough communication of survey results and recommendations.
- Collaborated with project managers to ensure timely completion of work assignments while maintaining high quality standards.
- Expedited permit approval process through the accurate preparation of land plats for clients'' submission to governing agencies.
- Prepared comprehensive reports that included clear visuals such as maps or diagrams which supported decision-making processes among stakeholders effectively.
- Guided field crews on proper survey methods and techniques.
- Followed local, regional and national surveying guidelines.
- Coordinated surveys to establish accurate legal boundaries for properties.
- Made proactive adjustments to policies and procedures to meet changing demands.
Veterinary Technician
Animal Medical Center Of Wentzville
08.2019 - 02.2021
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Administered medications to animals in treatment and documented changes in condition.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
Education
Associate of Applied Science - Veterinary Medicine (Pre-Veterinarian)
Sanford Brown College
City Of Saint Peters, MO09.2008
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Schedule Preparation
- Business Administration
- Workforce Management
- Computer Skills
- Decision-Making
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Managing Operations and Efficiency
- Task Delegation
- Customer Relationship Management
NetSuite Proficient
Skilled in tasking and navigating NetSuite to expedite the solar processes.
Timeline
Site Survey Manager for MO and IL
LGCY Power
11.2023 - Current
Site Surveyor
Sustainable Solar LLC
03.2021 - 11.2023
Veterinary Technician
Animal Medical Center Of Wentzville
08.2019 - 02.2021
Associate of Applied Science - Veterinary Medicine (Pre-Veterinarian)
Sanford Brown College