Austin Thomas
Goodyear,AZ
Summary
With a proven track record at Independent Solar, I excel in team leadership and solar industry expertise, driving customer satisfaction and operational efficiency. My strategic approach has significantly grown market share, while my mentorship has enhanced team capabilities. Skilled in project management and customer service, I turn challenges into achievements.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
8
8
years of professional experience
Work History
Site Survey/Service Manager
Independent Solar
09.2022 - 02.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Solar Sales Consultant
Sun Solar Solutions
03.2021 - 09.2022
- Provided post-installation support to ensure client satisfaction and long-term loyalty to the company''s services.
- Developed strategic and tactical sales plans to structure new statewide initiatives, growing market share over [Number]%.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Mentored new sales team to surpass goals in alignment with brand standards.
- Increased overall company revenue by consistently meeting and exceeding monthly sales targets.
- Managed a large pipeline of leads and projects simultaneously, maintaining a high level of organization and attention to detail.
- Produced quotes, proposals and contracts as part of sales process.
- Worked out in field [Number] days per year focused on going door-to-door to meet potential customers.
Site Survey Manager
Titan Solar Power
06.2019 - 07.2021
- Implemented safety protocols for fieldwork, reducing the occurrence of accidents or injuries among team members.
- Enhanced project efficiency by implementing advanced surveying technology and techniques.
- Actively participated in industry conferences and workshops to stay current on emerging trends in surveying practices.
- Trained and directed assistants to complete professional surveys of different types of properties.
- Reviewed and checked survey, subdivision and parcel maps to verify compliance with laws.
- Followed local, regional and national surveying guidelines.
- Trained junior surveyors and developed their skills in various survey methodologies.
Field Interviewer
TMZ
08.2017 - 09.2018
- Conducted interviews with participants to assess eligibility.
- Participated in regular team meetings, offering valuable input towards continuous improvement initiatives within the organization.
- Interviewed A class Celebrities
- Did research everyday on what was relevant to ask during interviews
- Reviewed and turned in videos in a timely fashion
Education
No Degree - Business
Grand Canyon University
Phoenix, AZSkills
- Positive attitude
- Solar industry expertise
- Deadline management
- Customer service and assistance
- Team leadership
- Data entry
- Problem-solving
- Survey design
- Customer service
- Cold calling
- Critical thinking
- Employee training and development
- Sales closing
- Time management
- Goal oriented
- Workflow management
- Installation coordination
- Closing deals
- Interviewing clients
- Decision-making skills
- Computer literacy
- Teamwork
- Project management
- Staff supervision
Accomplishments
- Supervised team of 10 staff members.
Languages
English
Timeline
Site Survey/Service Manager
Independent Solar
09.2022 - 02.2025
Solar Sales Consultant
Sun Solar Solutions
03.2021 - 09.2022
Site Survey Manager
Titan Solar Power
06.2019 - 07.2021
Field Interviewer
TMZ
08.2017 - 09.2018
No Degree - Business
Grand Canyon University
Similar Profiles
Andrea BaconAndrea Bacon
Director of Operational Success at Independent SolarDirector of Operational Success at Independent Solar
Evan SmithEvan Smith
Energy Specialist at Independent SolarEnergy Specialist at Independent Solar
Nahom NegasiNahom Negasi
Salesperson at Independent SolarSalesperson at Independent Solar