Amber Wolford
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Giovanni's Pizza Power
12.2022 - 05.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed strong rapport with customers and created positive impression of business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Product Support Specialist WFH
Concentrix
04.2021 - 08.2021
- Enhanced customer satisfaction by providing timely and accurate product support.
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Improved the overall efficiency of the support team with streamlined processes and clear communication.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Certified Nursing Assistant
Good Shepherd Health And Rehab
06.2018 - 02.2021
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Built rapport with patients and families, providing emotional support during difficult times.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Education
High School Diploma -
Phelps High School
Phelps, KY05.2014
Skills
- Upselling
- Contract Preparation
- Customer Needs Assessment
- Promotional Support
- Cash Register Operation
- Cash Handling Accuracy
- Customer Service
- POS System Operation
- Store Opening and Closing
- Multi-Tasking Strength
- Inventory Tracking
- Excellent People Skills
Timeline
Sales Associate
Giovanni's Pizza Power
12.2022 - 05.2023
Product Support Specialist WFH
Concentrix
04.2021 - 08.2021
Certified Nursing Assistant
Good Shepherd Health And Rehab
06.2018 - 02.2021
High School Diploma -
Phelps High School