AMBER WYNN
Frederick,WV
Summary
Dynamic professional with over four years of experience in delivering exceptional customer service and administrative support, consistently exceeding expectations through effective problem-solving skills. Recognized for strong organizational and communication abilities, along with a proven track record in managing high-trust environments involving sensitive materials and confidentiality. Maintains composure and confidence in crisis situations, ensuring seamless operations even under pressure. Committed to fostering positive relationships and enhancing team collaboration to drive organizational success.
Overview
4
4
years of professional experience
Work History
Lead Client Service Representative
Veterinary Surgical Centers
Vienna, VA
01.2026 - Current
- Trained and mentored junior staff on client management best practices.
- Streamlined appointment scheduling processes to enhance operational efficiency.
- Implemented feedback systems to improve service delivery and address client concerns.
- Collaborated with veterinary teams to coordinate patient care and follow-up services.
- Developed training materials for new hires, enhancing onboarding experience.
- Coordinated with internal teams to ensure seamless delivery of services, keeping clients well-informed throughout the process.
- Input team members time card
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Veterinary Assistant/Liaison
Veterinary Surgical Centers
Vienna, VA
12.2024 - Current
- Assisted veterinarians in surgical procedures by preparing instruments and ensuring sterile environments.
- Monitored patient recovery, providing post-operative care and addressing concerns promptly.
- Educated pet owners on post-surgical care and preventive health measures for their animals.
- Collaborated with veterinary team to develop efficient workflows, enhancing overall clinic operations.
- Led initiatives to streamline appointment scheduling processes, reducing wait times for clients and patients.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Trained new team members on customer service protocols and best practices to enhance overall performance.
- Managed escalated customer issues, providing solutions that improved satisfaction ratings and retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Client Care Coordinator
Bluepearl Emergency Pet Hospital
Rockville, MD
01.2024 - 11.2024
- Coordinated client communications to ensure timely responses and issue resolution.
- Developed and maintained strong relationships with clients to enhance satisfaction and retention.
- Managed scheduling of appointments, optimizing team resources for maximum efficiency.
- Implemented feedback collection processes to improve service delivery and client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
Vet Tech / Inventory Manager
Buckeystown Veterinary Hospital
Frederick, MD
01.2022 - 06.2023
- Organize paperwork such as charts and reports for office and patient needs.
- Answer owner animal health questions and advise on best care practices.
- Triage incoming patients to determine treatment needs and urgency of care.
- Manage multi-line phone system and pleasantly greet patients.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Provide care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Record symptoms and document medical observations to inform treatment decisions.
- Restock surgical and office supplies to keep all necessary materials easily accessible.
- Administer medications, vaccines and treatments as instructed by the veterinarian.
- Obtain patient history from owners and performed physical examinations.
Education
High School Diploma -
Washington High School
Charles Town, WV05.2014
Skills
- Customer Service
- File and records management
- Scheduling and managing appointments
- Conflict resolution skills
- Training and Development
- Flexible and Adaptable
- First Aid/CPR
- MS Office
- Patient restraint
- Animal safety
- Client retention strategies
- Strong leadership
Timeline
Lead Client Service Representative
Veterinary Surgical Centers
01.2026 - Current
Veterinary Assistant/Liaison
Veterinary Surgical Centers
12.2024 - Current
Client Care Coordinator
Bluepearl Emergency Pet Hospital
01.2024 - 11.2024
Vet Tech / Inventory Manager
Buckeystown Veterinary Hospital
01.2022 - 06.2023
High School Diploma -
Washington High School