Katelin Freeman
Tiffin
Summary
Customer-focused Lead Client Service Representative known for highly productive and efficient task completion. Specialize in client relationship management, problem resolution, and process optimization. Excel in communication, adaptability, and time management to enhance client satisfaction and team performance.
Overview
10
10
years of professional experience
Work History
Lead Client Service Representative
Old Fort Banking Company
Tiffin
04.2024 - Current
- Managed client inquiries and resolved issues promptly and professionally.
- Developed training materials for new client service representatives.
- Oversaw daily operations to ensure high-quality client service delivery.
- Implemented process improvements to enhance service efficiency and effectiveness.
- Developed strong customer relationships by providing excellent service to both new and existing clients.
Customer Experience Associate
The Farmer's Dog
Nashville
10.2021 - 03.2024
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Asked customers questions to determine, verify and solve common problems.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
Retail Sales Manager
Threads Boutique
Tiffin
09.2015 - 05.2021
- Mentored employees and instructed on management of difficult customers, complicated sales, and numerous day to day issues.
- Connected with customers daily to understand needs, provide assistance, and collect feedback to optimize operations.
- Implemented ongoing staff development to help employees achieve better growth potential.
- Cultivated lasting relationships with key partners, including various clothing vendors.
- Handled high volume sales through cash, credit, and gift card transactions while balancing cash draw at end of shift with 100% accuracy.
- Compiled inventory lists and worked closely with vendors for product pricing and special orders.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Strategically planned orders and delivery dates of inventory to best coincide with upcoming trends, store needs, and seasons.
Education
High School Diploma -
Hopewell-Loudon High School
Bascom, OH05.2013
Skills
- Project Management
- Social Media
- Marketing Strategy
- Vendor Relations
- Negotiation
- Customer Service
- Leadership
- Partner Collaboration
- Training and Mentoring
- Conflict Resolution
- Recordkeeping strengths
- Complaint resolution
Timeline
Lead Client Service Representative
Old Fort Banking Company
04.2024 - Current
Customer Experience Associate
The Farmer's Dog
10.2021 - 03.2024
Retail Sales Manager
Threads Boutique
09.2015 - 05.2021
High School Diploma -
Hopewell-Loudon High School