Taylor Bosley

• Responsible for leading the CSR team.
• Maintaining immaculate veterinary records and updates.
• Scheduling and answering client concerns about their pets.
• Selling preventative medications to clients.
• Increased client retention by consistently delivering high-quality service and support.
• Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
• Coordinated with internal teams to ensure seamless delivery of services, keeping clients well-informed throughout the process.
• Supported sales initiatives by identifying upselling opportunities within existing accounts based on comprehensive understanding of each client''s specific needs.

• Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
• Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
• Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
• Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.

Shadowed to build my portfolio.

• Developed strong rapport with clients through consistent follow-up and attention to detail.
• Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
• Strengthened client relationships by maintaining regular communication and addressing concerns promptly.