Natalie Dever
Cumming ,GA
Summary
Dedicated and versatile animal care professional with extensive cross-training in kennel management, veterinary assistance, and client relations. Proven ability to provide high-quality care for animals in a kennel setting, including feeding, grooming, and monitoring health. Experienced in supporting veterinarians with medical procedures, administering medications, and handling animals during exams. Skilled in delivering exceptional customer service, effectively communicating with pet owners, and managing administrative tasks to ensure smooth operations. Known for a compassionate approach, strong attention to detail, and the ability to adapt to diverse responsibilities within a veterinary or animal care environment.
Overview
5
5
years of professional experience
Work History
Lead Client Service Representative
Free Home Animal Hospital
Canton
05.2021 - Current
- Trained new team members on best practices for maintaining excellent client relations, resulting in a more cohesive and effective team environment.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Conducted regular reviews of clients'' accounts to ensure accurate billing, resolving discrepancies as needed.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Veterinary Assistant
Free Home Animal Hospital
Canton, GA
05.2021 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Kennel Technician
Free Home Animal Hospital
Canton, GA
05.2021 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
Salon Assistant
Styles by Sherri
Cumming, GA
04.2020 - 08.2023
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
Kennel Assistant
Pet Lodge Pet Resort
Milton, GA
12.2021 - 04.2022
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
Bather
D'tails Pet Spa
Cumming, GA
03.2021 - 05.2021
- Collaborated with groomers to prepare animals for additional services such as haircuts or nail trims, increasing overall salon efficiency.
- Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
- Improved customer satisfaction by providing efficient and thorough bathing services for pets.
- Educated pet owners on proper at-home grooming techniques, promoting better animal care between appointments.
Hair Salon Assistant
Joeseph and Friends Hair Salon
Cumming, GA
05.2019 - 08.2020
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
Education
West Forsyth High School
Cumming, GASkills
- Client Relations
- Follow-up skills
- Complaint Handling
- Client Support
- Payment Processing
- File Management
- Meeting deadlines
- Order Processing
- Customer Education
- Account Management
- Time Management
- Multitasking Abilities
- Calm and Professional Under Pressure
- Reliability
- Customer service excellence
- Organizational Skills
- Calm Under Pressure
Timeline
Kennel Assistant
Pet Lodge Pet Resort
12.2021 - 04.2022
Lead Client Service Representative
Free Home Animal Hospital
05.2021 - Current
Veterinary Assistant
Free Home Animal Hospital
05.2021 - Current
Kennel Technician
Free Home Animal Hospital
05.2021 - Current
Bather
D'tails Pet Spa
03.2021 - 05.2021
Salon Assistant
Styles by Sherri
04.2020 - 08.2023
Hair Salon Assistant
Joeseph and Friends Hair Salon
05.2019 - 08.2020
West Forsyth High School