Marina Leota-Askew
Vancouver,WA
Summary
Highly organized Client Service Representative that possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Always empathetic and treat everyone with respect.
Overview
10
10
years of professional experience
Work History
Lead Client Service Representative
Mountain View Veterinary Hospital
Vancouver, WA
08.2022 - Current
- Help large volume of clients every day with positive attitude and focus on client and patient satisfaction.
- Utilize active listening skills to identify client needs and provide appropriate solutions.
- Responded to client calls emails and texts to answer questions about the hospital services.
- Coordinate with medical staff to resolve service problems and boost client satisfaction.
- Implement client service policies and procedures to apply best practices and establish quality standards.
- Promote superior experience by addressing client concerns, demonstrating empathy, and resolving problems swiftly.
City Carrier Assistant
United States Postal Service
Bellingham, WA
05.2020 - 08.2022
- Operated postal vehicles and equipment to transport packages and mail pieces.
- Cased unsorted mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Credit Account Manager
Rent-A-Center
Waipahu, HI
01.2019 - 05.2020
- Negotiated payment plans and loan terms with delinquent customers.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Server
Buffalo Wild Wings
Pearl City, HI
02.2016 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Checkout Service Supervisor
Kmart, Sears Holding
Kapolei, HI
04.2014 - 10.2017
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
Education
Associate - Licensed Veterinary Technician
Penn Foster Career School
Scranton, PAWaianae High School
Waianae, HI05.2015
Skills
- Client Relations & Support
- Orchestrated
- Excellent Communication
- Patience
- Active Learner
Timeline
Lead Client Service Representative
Mountain View Veterinary Hospital
08.2022 - Current
City Carrier Assistant
United States Postal Service
05.2020 - 08.2022
Credit Account Manager
Rent-A-Center
01.2019 - 05.2020
Server
Buffalo Wild Wings
02.2016 - 01.2019
Checkout Service Supervisor
Kmart, Sears Holding
04.2014 - 10.2017
Associate - Licensed Veterinary Technician
Penn Foster Career School
Waianae High School